IT Systems Support Specialist
3 days ago
Must have Server and Firewall experience.
Job Summary
Support the effective operation of the IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup the monitoring of the security systems and alerts. Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes. All responsibilities are to be performed in compliance with standard operating procedures, policies, applicable state and Federal regulations and applicable state and federal law, as well as according to Core Values and Performance Standards.
Essential Responsibilities
Implement industry best practices and policies based on expert knowledge and organizational needs.
Identify, research, and seek resolve a variety of complex end user technical problems; provide user training as needed or requested.
Deliver high-quality customer service by addressing inquiries, concerns, and complaints in a professional and courteous manner.
Develop documentation/instructions for standard operating procedures.
Collaborate with users and IT staff to determine and develop specific information systems requirements and processes.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, patches, and repairs.
Perform installation, setup, configuration, and troubleshooting for PCs, mobile devices, and various peripherals.
Assist in the implementation of systems which may include applications, databases, networks, and related systems.
Assist in developing long-term strategies and capacity planning to meet future needs.
Implement and support Microsoft related technologies: Windows Server & Desktop, SQL, Office 365, Intune, Duo, etc.
Interact with vendors to support customer's specific line of practice management applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, and other remote access packages.
Review remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Backup the monitoring of the security systems and alerts.
Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes.
Learn continuously by attending industry seminars, webinars and other training programs. Ensure licenses are properly maintained.
Timely completion of own performance evaluation.
Other duties related to TCU's operations or mission as assigned.
Required Experience & Skills
- At least 2 years' experience as an IT Help Desk Specialist or a similar role.
- Strong knowledge of computer hardware, operating systems, and software applications.
- Proficient in troubleshooting hardware and software issues on desktops, laptops, printers, and peripherals.
- Basic understanding of networking principles and protocols.
- Familiarity with remote support tools and techniques.
- Excellent communication and interpersonal skills, with the ability to provide technical assistance in a clear and concise manner.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
- Ability to work timely and independently and prioritize multiple and possibly conflicting tasks.
- Customer service-oriented mindset with a focus on providing a positive user experience.
- Detail-orientation with strong documentation and record-keeping abilities.
- Ability to manage and resolve conflicts or difficult situations with end-users.
- Knowledge of mobile devices, such as smartphones and tablets preferred.
- Ability to adapt to changing technologies and learn new software applications quickly.
- Ability to work flexible and weekend hours as needed.
- Previous experience in a financial institution preferred.
Required Education, Training, Certifications or Licensing
- High School diploma, GED, or foreign country equivalent.
- Post-secondary coursework in Computer Information Systems, management information systems, information technology or a related field preferred.
- Appropriate technical certifications (A+, MCSA, Etc.) preferred.
-
Production Support Specialist
6 days ago
Milton, Massachusetts, United States Husky Injection Molding Systems Full timeJob Title: Production Support SpecialistHusky Technologies is a company that values innovation, customer relationships, community, and a unique culture and values.We are seeking individuals who can develop with us as we pursue our ambitious growth strategy.Husky Technologies offers a wealth of opportunity for personal growth and development.Our success is...
-
Fire Sprinkler System Inspection Specialist
4 weeks ago
Milton, Washington, United States Performance Systems Integration LLC Full timeJob OverviewWe are seeking a Fire Sprinkler System Inspection Specialist to become a vital part of our team.Compensation: $23 - $50/hour based on qualifications, certifications, and relevant experience.Work Schedule: Monday to Friday, 7:00 AM – 4:00 PMAs a Fire Sprinkler System Inspection Specialist, your primary responsibility will be to conduct...
-
IT Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeJob SummaryFirstPRO, Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our internal users, ensuring their hardware, software, and applications are running smoothly.Key ResponsibilitiesImplement Best Practices: Develop and implement industry best...
-
IT Support Specialist Intern
1 week ago
Milton, Massachusetts, United States Charternex Full timeIT Support Specialist InternAt Charter Next Generation, we are seeking a highly motivated and detail-oriented IT Support Specialist Intern to join our team. As an IT Support Specialist Intern, you will play a critical role in providing technical support and maintenance for our IT infrastructure, including hardware, software, and network systems.Key...
-
IT Support Specialist
7 days ago
Milton, Massachusetts, United States firstPRO, Inc Full timeJob SummaryWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at firstPRO, Inc. The successful candidate will provide daily Tier 1 support, diagnose and resolve technical issues, and assist with technology and operational projects.Key ResponsibilitiesImplement industry best practices and policies based on expert knowledge and...
-
Technical Support Specialist
4 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking qualified candidates for a Technical Support Specialist position. This role is essential in providing assistance with technology and operational initiatives.Position SummaryThe Technical Support Specialist will play a crucial role in facilitating end-user training and supporting various technology projects. This...
-
IT Support Specialist
4 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking qualified candidates for the role of IT Support Specialist. This position is dedicated to delivering exceptional Tier 1 Technical Support to internal stakeholders regarding hardware, software, applications, and peripherals.Key ResponsibilitiesAdhere to industry best practices and policies tailored to organizational...
-
IT Support Specialist
3 days ago
Milton, Massachusetts, United States The GEO Group, Inc. Full timeJob Summary:This position performs standard and routine computer and office automation support to ensure personal computers, client workstations, network components, and other automation equipment and devices operate correctly.Key Responsibilities:Responds to general and routine problems with applications and software, client workstations, network...
-
Fire Extinguisher Specialist
4 weeks ago
Milton, Massachusetts, United States Firetrol Protection Systems Full timeJob OverviewFiretrol Protection Systems is a leading provider of fire protection and life safety services. We are seeking a skilled Fire Extinguisher Specialist to join our team of experienced professionals.The ideal candidate will have a proven track record of providing excellent customer service and care, with a strong focus on maintaining and servicing...
-
IT Infrastructure Support Analyst
4 weeks ago
Milton, Massachusetts, United States PBS Systems Full timeAbout PBS Systems:PBS Systems is a leading provider of comprehensive business solutions in the automotive sector, dedicated to transforming the way dealerships operate. With over three decades of experience, we are proud to be a key player in the North American retail automotive industry.Position Overview:We are seeking a motivated and technically skilled...
-
Sales Support Specialist
6 days ago
Milton, Massachusetts, United States Zenith Innovations Full timeAbout the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team at Zenith Innovations. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess and follow up on customer inquiries in a timely and efficient mannerCreate...
-
Sales Support Specialist
3 weeks ago
Milton, Delaware, United States Savatree Full timeAbout the Role:The Sales Support Specialist will provide sales and customer service support to our team of Sales Arborists. This role works alongside tree and lawn care experts to provide seamless, high-level service, as they sell quality customized services to both our residential and commercial clients.Key Responsibilities:Provide sales support through...
-
Sales Support Specialist
2 weeks ago
Milton, Delaware, United States Savatree Full timeAbout the RoleThe Sales Support Specialist will provide sales and customer service support to our team of Sales Arborists. This role works alongside tree and lawn care experts to provide seamless, high-level service, as they sell quality customized services to both our residential and commercial clients.Key ResponsibilitiesProvide sales support through...
-
IT Support Specialist Intern
4 weeks ago
Milton, United States Charternex Full time** IT Support Specialist Intern** **Job Category****:** Admin **Requisition Number****:** ITSUP01107 Showing 1 location **Job Details** **Description** **Essential Duties and Responsibilities**: * Responsible for creating and maintaining documentation and procedures for all aspects of IT services pertaining to job * Maintains the operation of personal...
-
Technical Support Specialist
1 month ago
Milton, United States Motion Recruitment Full timeOur client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Milton, GA! This role is onsite so local candidates are required.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you will...
-
Technical Support Specialist
1 month ago
Milton, United States Motion Recruitment Full timeOur client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Milton, GA! This role is onsite so local candidates are required.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you will...
-
Fire Extinguisher Specialist
4 weeks ago
Milton, Massachusetts, United States Firetrol Protection Systems Full timeJob OverviewFiretrol Protection Systems is a leading provider of fire protection and life safety services. We are seeking a skilled Fire Extinguisher Specialist to join our team of experienced professionals.The ideal candidate will have a strong background in fire extinguisher inspections, testing, and maintenance. They will be responsible for ensuring the...
-
Traveling CT Imaging Specialist
4 weeks ago
Milton, Florida, United States Healthcare Support Full timePosition Overview:Healthcare Support is actively seeking a traveling CT Imaging Specialist for an exciting opportunity.Job Specifications:Specialty: CT ImagingDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 36 hours per weekShift: 12-hour night shiftsEmployment Type:TravelQualifications:CT Imaging/X-ray Technologist with a minimum of 5 years...
-
Nighttime Environmental Services Specialist
4 weeks ago
Milton, Massachusetts, United States Community Health Systems Full timePosition Overview:As a vital member of the Community Health Systems team, the Environmental Services Specialist plays a crucial role in maintaining a safe and welcoming environment for all. Key Responsibilities:Perform a comprehensive range of cleaning and sanitation duties throughout the facility.Uphold the highest standards of cleanliness and hygiene to...
-
Community Support Specialist
4 weeks ago
Milton, Delaware, United States Kaleidoscope Family Solutions, Inc. Full timeJob OverviewPosition: Community Support SpecialistCompany: Kaleidoscope Family Solutions, Inc.Join us in making a meaningful impact in the lives of individuals with developmental and intellectual disabilities. We are seeking dedicated and compassionate Community Support Specialists to provide essential support in various settings.KEY RESPONSIBILITIESThe...