Business Operations Manager

1 month ago


Boston, United States Atlantic Group Full time

Business Operations Manager: Must be able to be onsite in Boston, MA


Responsibilities:

  • Oversee North American Business Operations Team: task prioritization, recruitment, training, coaching, mentoring, performance discussions, conflict resolution.
  • Implement process improvements for business operations, such as optimizing travel booking and managing hotdesking.
  • Manage communications across North American offices.
  • Develop and monitor adherence to business operations policies (expenses, travel, desk booking).
  • Ensure efficient Boston office management, including logistics for meetings, maintaining office cleanliness, supervising supply orders, managing vendor relationships, and troubleshooting office technology.
  • Lead office projects, including coordinating moves/build-outs and office re-organization.


Budgeting and Expenses:

  • Oversee budgeting for events, charity, and gifts, ensuring expenditures stay within budget.
  • Manage bi-weekly invoice payments and track vendor expenses.
  • Assist team members with expense reporting and travel costs.

Team Support:

  • Collaborate with People Team and IT for onboarding/offboarding.
  • Support scheduling for interviews, training, and social events.
  • Assist with business development materials and travel arrangements.

Senior Team Member Support:

  • Manage senior team member’s calendar, phone calls, expense submissions, travel arrangements, and meeting logistics.



Qualifications:

  • Bachelor’s Degree and 5+ years of relevant experience.
  • Strong organizational, administrative, and leadership skills.
  • Experience managing a small team.
  • Excellent communication and attention to detail.
  • High degree of professionalism and interpersonal skills.
  • Proficiency in Microsoft Office (Outlook, Excel, Word, Teams, PowerPoint).
  • Strong customer service skills and team-oriented attitude.



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