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Business Operations Analyst
2 months ago
Brigham and Women's Hospital is a leading healthcare organization committed to delivering exceptional patient care, advancing medical research, and providing innovative education and training programs. Our organization is dedicated to fostering a culture of excellence, collaboration, and continuous improvement.
The OpportunityWe are seeking a highly skilled Clinical Business Analyst to join our team. This role will be responsible for providing software support services to clinical users, working with users to understand clinical and business workflows, documenting functional requirements, executing test scripts and user acceptance testing.
Key Responsibilities- Provide high-quality support and education to users on the use of clinical and complementary applications.
- Identify and resolve issues, escalating as needed for timely resolution.
- Create and run reports as needed using tools such as Epic Reporting Workbench.
- Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration.
- Produce specification documents with guidance from senior staff.
- Assist with developing and executing user acceptance testing plans, including creation of test cases.
- Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
- Assist in identifying and recommending best practices for business analysis, training, and end-user support functions.
- Use recognized project management tools and methodologies.
- Apply the Mass General Brigham values to govern decisions, actions, and behaviors.
- Bachelor's Degree required.
- 3+ years of healthcare information technology experience.
- A combination of education and experience may be substituted for requirements.
- Epic experience in one of the above clinical applications desired.
- Experience in the development, support, or operation of software applications in a healthcare setting.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Ability to learn quickly.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
This role will be based at Brigham and Women's Hospital and will require occasional travel to other Mass General Brigham sites. The employee will be expected to work a hybrid schedule, with a combination of on-site and remote work. On-call coverage may be required as business needs dictate.
