Senior Account Manager

3 weeks ago


Montvale, United States Health Monitor Network Full time

Health Monitor Network Company Summary

Health Monitor is a leading healthcare marketing platform that empowers pharmaceutical and OTC brands to build patient-physician relationships and achieve better outcomes. As a nationally recognized targeted healthcare marketing platform for the Pharma/OTC industry, our in-house content studio creates bespoke, educational content about disease states and specific therapies that are trusted by healthcare professionals and patients alike. With the industry's largest proprietary physician office network, we deliver high-value content at every step of the patient journey and at all points of care. Our platform provides powerful ROI (Return On Investment) to brands, as evidenced by our track record of success. We are a Certified Great Place to Work for several years in a row. To learn more about how Health Monitor, visit our website (www.healthmonitornetwork.com) or follow us on LinkedIn and Twitter.

Position Overview:

Join us at Health Monitor Network as a pivotal member of our newly formed account management team. As the Senior Account Manager, you will spearhead the planning and execution of projects and campaigns for our clients, overseeing them from inception to completion. You will play a crucial role in client communication, attending meetings and calls to ensure alignment on objectives and deliverables with internal teams. This position includes direct report responsibilities.

Essential Job Functions:

  • Own client relationship post-sales: provide white-glove service to your accounts and serve as primary point of contact for all client-facing questions
  • Be the brand steward, knowing the intricate details of the client brand guidelines. Own the internal workflow, overseeing the efficiency and quality of work.
  • Execute projects autonomously, with a variety of internal teams and business groups projects and clients simultaneously
  • Mentor and manage a junior account manager, providing guidance on client interactions, project execution, and professional development to ensure growth and success within the team
  • Responsible for day-to-day implementation of project deliverables; ensures deliverables are client ready, create and maintain status reports and trackers
  • Comfortable leading client calls and presenting
  • Collaborate with the Delivery Management, Finance, Production, Technical teams to align campaign structure & strategies against client business goals.
  • Facilitate new client onboarding
  • Assist Sales team with RFPs and client facing decks
  • Obtain creative/3rd party tags
  • Provide customer insight for new features, functionality and enhancements
  • Participate in and contribute to select business planning sessions
  • Handle ad hoc client requests in a timely manner


Qualifications:

  • Minimum 5 years of experience in account/project management in an agency setting; some pharmaceutical or healthcare-focused client experience preferred, but not required
  • Prior experience leading an account management team
  • Working knowledge of MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
  • Excellent communications skills (written and oral), and analytical, interpersonal, and problem-solving skills
  • Ability to work independently and within a team
  • Relational; ability to develop and maintain strong client relationships, as well as work with and influence all levels within a matrixed environment
  • Must be solution oriented
  • Passion for excellence and extremely detail oriented
  • Comfortable leading client calls
  • Highly organized, able to manage workload, manage time, and prioritize tasks

ADA:

Physical Demands of the Position:

Ability to frequently sit or stand for extended periods of time.

Vision abilities include close vision, distance vision & depth perception



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