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Technical Support Specialist

2 months ago

St Louis, United States Randstad Digital Full time
  • On-site position in either St Louis, MO or Bloomfield, CT
  • Position kicks off contract/contract-to-hire
  • Schedule: 7pm-7am Monday - Friday
  • Unfortunately C2C/TPV/Sponsorship not supported by this contract role


Overview

  • The Enterprise Operations Command Center (EOCC) strives for better patient and client outcomes by elevating availability and achieving higher reliability of our IT infrastructure, by driving down resolution times through enhanced situational awareness and accountability.
  • Delivers professional activities in the IT Support job family with a focus on IT Technical Operations.
  • Plans, monitors, and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades.
  • Assists in developing technical standards and application interface.
  • Provides routine technical assistance and resolution for non-complex network problems.
  • Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
  • Provides standard professional advice and creates initial reports/analyses for review.
  • May provide guidance, coaching, and direction to more junior members of the team in IT Technical Operations.

Skills:

  • System Administration skills of UNIX, Linux, and Windows operating systems required
  • General network knowledge of WANs and LANs required
  • Basic experience in multi-platform distributed environment preferable
  • Experience with one or more of the following network, system, or application management tools preferable:
  • ServiceNow
  • SiteScope
  • New Relic
  • Minimum 0-2 years direct IT experience preferred
  • Strong interpersonal, written, and verbal communication skills are required
  • Strong organizational skills, the ability to work in a fast-paced environment, and a collaborative, team-orientated attitude are required

Education:

  • Bachelor’s Degree or higher preferred in technology or equivalent work experience