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Regional Account Manager

3 months ago

Carrollton, United States Advance Components Full time

Company Description 

Advance Components is a master-stocking distributor of industrial fasteners from leading domestic manufacturers. Located in Carrollton, Texas, our 33,000 square foot warehouse stocks over 100 million parts. Since 1972, we have built close relationships with our customers and suppliers, providing exceptional service throughout the sales process. As a full-service supply chain partner, we offer custom bagging, labeling, and shipping services, always with our customers' success in mind. 

 

Organizational Role/Job Description 

This is a full-time hybrid role for a Regional Account Manager at Advance Components. The primary job function of this position is to manage relationships with customers and all other account management functions in the assigned territory with a focus on developing strong partnerships, pursuing established sales strategies with the goal of becoming the primary source for our product offering. This position directly reports to the Director of Account Management and will serve as a member of the Account Management Team.  This team member must execute sales initiatives that are consistent with the company’s overall strategy. This position centers on transactional performance, relationship building, revenue generation, development of strategic partnerships, and contract negotiation. While the role is primarily located in Carrollton, Texas, it offers flexibility for partial remote work on a weekly basis. 

 

Competencies 

  • Job Knowledge - Must demonstrate knowledge of techniques, skills, equipment and procedures and be able to apply this knowledge to identify issues and internal problems. This job requires a person willing to work to develop additional technical knowledge and skills. 
  • Organization - Must be able to manage multiple projects; able to determine project urgency in a practical way; use goals to guide actions; create detailed action plans; organize and schedule tasks effectively. 
  • Communication/Teamwork - Must demonstrate openness and honesty; listen well during meetings. Must respond positively to instructions and procedures; be able to work well with staff, co-workers, peers and managers. 
  • Problem-solving - Must anticipate problems; see how a problem and its solution will affect others; gather information before making decisions; weigh alternatives against objectives and arrive at reasonable decisions; adapt well to changing priorities, deadlines and directions; be willing to take action; recognize and accurately evaluate the signs of a problem. 
  • Technical Expert - Highly knowledgeable about a company’s products and services and for which situations they should be recommended. 


Job Requirements 

  • Work Experience – 1-3 years minimum overall professional experience; 1-2 years related work experience in purchasing, logistics, supply chain, material management or distribution would be ideal. 
  • Computer Skills – ERP experience, computer literacy with Microsoft Office, Word & Excel required; Warehouse management system experience preferred.  
  • Work Skills – Strong presentation and communication skills and the experience and inclination to be an outgoing spokesperson and relationship builder. Strong commitment to working in and supporting a team.  


Organizational Roles 

Role: Account Management 

  1. Must possess the ability to understand the market complexity of competitive products. Develop and execute the company sales and marketing plan, including implementing new ideas and tools for the company. 
  2. Interact with Strategic Account customers on routinely to resolve issue quotes, send samples, identify product, receive purchase orders and manage change orders. Serve as primary contact for the customer, handling all phone calls, faxes, emails, voice mails as received in a timely professional manner. Work with customers on issues such as cancellations and return requests.  
  3. Resolve any issues regarding parts the company has shipped, including defective products and documentation and anything else associated with products already shipped. 
  4. Work with customers regarding questions pertaining to specific parts and quantities needed, open purchase orders, quotes from vendor when purchase order awarded and vendor returns. 
  5. Must develop an excellent working knowledge of our products and services and be able to communicate these effectively to customers.  
  6. Manage customer’s account, efficiently process orders and ensure maximum profitability.  
  7. Provide customer specific opportunity assessment throughout periodic evaluation process. 
  8. Work with Business Development Team to continually identify, build and develop new customer business within our market segment by pursing business opportunities with strategic targets and cultivating relationships with existing customers. 
  9. Focus on collaboration with other members of Account Management Team to ensure proper hand-off and communications of critical information. 

 

Role: Business Development 

  1. Seek opportunities to increase sales by identifying new customers, product positioning. Develop relationships with customer’s purchasing and sourcing teams, seeking opportunities. 
  2. Work with Business Development Team in assigned territory to continually identify, build and develop new customer business within our market segment by pursing business opportunities with strategic targets and cultivating relationships with existing customers. 
  3. Implement successful sales and marketing strategies to increase the number of qualified opportunities for new business and to drive new business growth. 
  4. Provide customer specific opportunity assessment and other marketing needs required throughout periodic evaluation process. 

 

Role: Leadership & Management 

  1. Possesses excellent communication skills for communicating with the team members and other business partners. 
  2. Demonstrate the ability to perform in a leadership role with professionalism, courtesy and fairness. 
  3. Possess analytical skills to look at a lot of different information and make decisions based on needs and practical concerns. 
  4. Possess ability to talk to many different kinds of people, to work with team members and other leaders, as well as with suppliers and customers to ensure varying needs are understood and expressed, and solutions are created that accommodate these needs. 
  5. Attention to detail is paramount in ensuring quality of service is delivered to customer. Making sure the company’s processes, procedures and practices are put into utilized and maintained is a key part of this job. 
  6. Establish priorities for projects and tasks and make decisions required when they have to change. 
  7. Build and establish positive and effective working relationships both inside and outside the company. Leverage personal relationships to create a value-added role to help the company achieve its goals.