Regional IT Operations Coordinator
2 weeks ago
- Medical, dental, vision, and life insurance
- Short and long-term disability
- PTO and paid holidays
- Traditional and Roth 401(k) options
- Referral Bonus Program
Job responsibilities include:
- Develop and implement IT plans and policies that support the organization's goals and collaborate with senior management to align IT strategies with overall business objectives.
- Serve as the primary point of contact between headquarters and partner practices for IT-related matters and facilitate communication and collaboration between partner practices and the central IT team.
- Build and maintain strong relationships with partnered practices, including doctor owners, practice staff, and practice IT support (where applicable)
- Oversee IT projects within the region and coordinate with project teams at our headquarters, ensuring successful implementation and adherence to timelines and budgets.
- Provide technical support to partner practices, addressing issues and ensuring efficient resolution of IT-related problems.
- Work with IT support teams, vendors, and service providers to implement and monitor IT security measures to safeguard data and systems, negotiate contracts, and meet service-level agreements.
- Monitor expenses and identify cost-saving opportunities without compromising on service quality.
- Define and track key performance indicators (KPIs) for IT operations in the region.
- Generate regular reports for senior management, highlighting achievements, challenges, and opportunities for improvement.
- Facilitate change management processes for IT initiatives, ensuring smooth transitions and minimal disruptions.
Qualifications:
- 3+ years of IT experience
- Familiarity with dental software is preferred
- Some travel is required
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