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Service Order Coordinator

4 months ago

Rock Hill, United States CRG Full time

Service Order Coordinator

CRG is partnered with a global technology company within the additive manufacturing industry in the search for a Service Order Coordinator to join their team. This person is responsible for reviewing and processing orders, resolving service machine repair requests for customers, evaluating contract terms, preparing quotes, and working closely with supply chain and logistics.


Opportunity: Direct Hire

Compensation: $22-$27/hour

Schedule: Monday – Friday 8a – 5p *HYBRID*

(OT required at the end of each quarter)

Location: Rock Hill, SC


Responsibilities:

  • Review and process orders in a timely and accurate manner.
  • Review all orders for completeness and accuracy prior to order entry.
  • Receive and dispatch service machine repair requests for customers and end-users.
  • High volume telephone and E-mail management with customers and service technicians.
  • Evaluate customer entitlement according to contract terms.
  • Prepare quotations, enter part sales orders, track shipment.
  • Work closely with supply chain and logistics for timely shipment of orders.
  • Work with other departments to ensure on-time order fulfillment.
  • Process sales returns and credit memos on an as needed basis.
  • Investigate and resolve internal and external customer issues in a timely fashion.
  • Receive and file all required sales file documentation.
  • Adhere to existing policies and procedures, and actively participate in internal and external audits.

Qualifications:

  • Associates degree or 2-3 years equivalent work experience
  • Working in data entry and/or order processing and fulfillment in a professional office environment.
  • Proficient in Microsoft Office
  • Basic familiarity with ERP and CRM databases


** If you know of someone who could be a fit for this job, send their resume to blutz@getcrg.com and you can receive a $200 referral bonus from CRG if they are hired for the position **


Category Code: JN002