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HVAC Service Operations Coordinator

2 months ago

Rock Hill, South Carolina, United States Johnson Controls International Full time
Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our customer service team, you will be responsible for managing service operations, scheduling, and customer communication.

Key Responsibilities
  • Manage service schedules for assigned technicians and mechanics to ensure timely completion of preventative maintenance and alignment with monthly forecasting goals.
  • Coordinate with technicians and mechanics to resolve concerns and debrief daily activities to ensure seamless service delivery.
  • Assess job completion and collaborate with customer billing coordinators and customer support coordinators to progress completed jobs through the appropriate business process.
  • Communicate with customers to ensure work has been performed to their expectations and perform follow-up as needed.
  • Answer customer inquiries and resolve or escalate issues as appropriate.
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
Preferred Qualifications
  • Associates degree preferred.
  • Experience and/or basic project accounting or costing principles is desired.