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Help Desk Support Specialist

1 month ago

Irvine, California, United States Balboa Technologies Full time

About Balboa Technologies

Balboa Technologies is a leading provider of managed IT services in Southern California.

Job Summary

We are seeking a highly skilled Help Desk Technician to join our team in Irvine, CA.

Key Responsibilities

  • Provide technical support and troubleshooting for employees and clients
  • Manage Office365 and similar web-based applications
  • Remotely manage computers and resolve technical issues
  • Develop and maintain strong problem-solving skills and excellent communication skills
  • Stay up-to-date with the latest IT protocols and network systems
  • Collaborate with the team to ensure seamless IT operations

Requirements

  • Strong technical support and troubleshooting skills
  • Help Desk Support experience
  • Excellent communication and customer service skills
  • Knowledge of network systems and IT protocols
  • Relevant certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP)