Onboarding Associate

4 weeks ago

Tampa, United States Hays Full time

Role Purpose: Accountable for the delivery of a highly professional candidate experience throughout the referencing and compliance process to ensure Hays and clients mitigate risk and adhere to contractual SLAs.


KEY ACCOUNTABILITIES

  • Overall accountability for ensuring that all compliance for candidates is managed in a timely manner according to specific client SLAs.
  • For candidates provided by the client, on receipt of candidate offer, contact candidate by phone to detail compliance/screening process.
  • Complete referencing as per contract requirements and any credit checks and criminal background check.
  • Confirmation to Sourcing / Vendor Partners for candidate to start and responsible for ensuring that the Contractor Care Partner generates assignment confirmation.
  • Responsible for providing excellent customer service to all candidates to optimise the candidate experience and Hays reputation.
  • Responsible for ensuring that all parties are kept up to date throughout the compliance process and ensuring that all incomplete files are appropriately managed through to completion.
  • Responsible for delivery of continuous improvement and innovation to drive both efficiencies and enhanced candidate experience throughout the cycle.
  • Responsible for keeping systems and technology up to date.
  • Accountable for in and outbound contract paperwork
  • Responsible for ensuring that other partner verifies all starter files.


KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE:

  • Skilled professional communication skills; written and verbal.
  • Accurate data entry and proficient level of IT skills
  • Ability to follow processes and meet SLAs and deadlines.
  • Ability to work in a pressurised environment.
  • Experience of chasing information in a confident professional manner
  • Experience of working in a service environment desirable
  • Use of Word, Excel, and outlook


COMPETENCIES:

  • Drive – Demonstrates high energy and persistence to achieve results.
  • Delivery – Focuses on delivering results reliably, efficiently, and effectively.
  • Ownership – Seeks and takes accountability.
  • Communication and Impact on others – Builds engagement through active communication.
  • Collaboration - Encourages co-operation, networking, and shared learning across our stakeholders.
  • Improvement – Focuses on the quality of outputs whilst pursuing improvement for the benefit of our client, candidates, and Hays.



Knowledge and skills

Whilst ability, motivation and attitude are most important, it would be a distinct advantage to have:

Previous experience in Data Analysis, Compliance, Business Insurance and/or Contract management including onboarding and compliance checks

Communicates effectively within the organisation: Tone of voice (phone, email etc.).

Working in teams, attention to detail. Basics of time management. Demonstrates a positive, motivated attitude.

Knowledge of Microsoft Office Platform, SharePoint, and any knowledge of the VMS systems

Ability to manage multiple projects in a fast-paced environment while working independently

Effective desk management and time-management skills

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