Onboarding Coordinator
4 weeks ago
Contract Duration: 12+ Months
Required Skills & Experience
- Technical/associate degree in business administration.
- 2+ years of experience of working in an admin or business office environment with the use of in-house computer systems.
- 1+ years of experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
- Previous financial services/banking/onboarding/staffing industry and vendor management systems.
- Risk and control knowledge.
- Experience using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
- Strong time management skills (able to handle 150-250 emails in a daily basis).
- Clients come first - build long term relationships with clients by putting their interests first.
What You Will Be Doing
- Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
- Perform on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
- Maintenance of system data during non-employee life cycle.
- Investigate data.
- Understand and ensure compliance against company policies regarding non-employee management.
- Follow documented processes regarding non-employee management.
- Work as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
- Act as the first point of contact for queries from clients and escalating as appropriate for resolution.
- Manage a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
- Deliver/enhance process improvements, automation, quality/controls around operational and team excellence.
- Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
- Ensure all data quality issues are being taken care of as per the Data Quality program.
- Responsible to build the projects contracts into Citi's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
- Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
- Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.
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