Technical Support Specialist
1 month ago
Title: Field Technical Support
Location: Onsite - Raleigh North Carolina 27609
Duration: 6-12 Months Contract
Job Description
Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.
Required Skills:
- Experience performing site surveys, assessments, and physical inventories
- Experience resolving incidents and problems with the assistance other analysts and specialists.
- Installations of new equipment and infrastructure including: cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations
- Experience working with vendors for assistance with equipment implementations.
- Maintain standard approved IOS configurations
- Hardware configuration – make changes as needed
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