Desktop Support Specialist

4 weeks ago


Philadelphia, United States firstPRO, Inc Full time

firstPRO is seeking a motivated and initiative-driven Desktop Support Analyst to join our team. This role involves providing face-to-face and remote technical support for both Mac and PC environments, with a focus on collaboration tools, endpoint deployment, and networking solutions. Ideal candidates will have exceptional communication skills, patience, and a problem-solving mindset to effectively collaborate with various teams and end-users. This is a full-time, contract-to-hire opportunity, with compensation up to $30/hr., based on experience. Only local candidates will be considered as this position requires 5 days per week onsite in Philadelphia, PA.


Responsibilities:

  • Provide day-to-day technical support for hardware and software issues across Mac and PC (Dell) environments.
  • Deploy, configure, and maintain endpoints, ensuring optimal performance and compliance with security policies.
  • Troubleshoot and resolve issues with networking, collaboration tools, and other IT systems.
  • Collaborate with cross-functional teams to address user needs and implement IT solutions.
  • Assist with IT projects, including hardware rollouts, upgrades, and migrations.
  • Maintain detailed documentation of support activities and resolutions.
  • Foster a professional and approachable support environment for all end-users.


Requirements:

  • Minimum of 3 years of experience in a desktop support or similar role.
  • Proficiency in both Mac and PC (Dell) environments, with a preference for candidates experienced in Dell systems.
  • Strong communication and interpersonal skills to interact effectively with end-users and internal teams.
  • Demonstrated ability to remain calm and patient in high-pressure situations.
  • A curious and proactive attitude, with a drive to ask questions and find solutions.
  • Compliance with a tobacco-free workplace policy and current vaccination requirements.
  • Ability to work onsite 5 days per week in Philadelphia, PA.
  • Experience supporting Dell systems in educational settings.
  • Familiarity with collaboration tools, endpoint security, and networking solutions.



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