Desktop Support Technician

4 weeks ago


Philadelphia, United States firstPRO, Inc Full time

firstPRO is seeking a qualified Desktop Support Technician for our client located out of Philadelphia, PA. They are seeking an individual with experience in repairing MAC OS/Windows OS and other desktop support to users i. The ideal candidate will be able to perform basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.


Responsibilities

  • Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of research or administrative working groups
  • Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.
  • Troubleshoots technical problems, answers customer questions, and resolves issues.
  • Occasionally refers issues/questions to appropriate personnel/manager for follow-up but resolves most issues independently and without referral.
  • Instructs users in the operation and appropriate usage of systems/equipment
  • Provides procurement recommendations and technical specifications for departmental purchasing
  • Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements
  • Assists in the analysis of technical products, systems and/or software.
  • May take lead role in technology evaluation projects or technology implementation projects.
  • Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements.
  • Performs or updates inventory as appropriate.
  • Updates tickets and assignments according to established procedures. Performs other duties as assigned

Machines/Tools & Equipment

  • Personal computers (desktop and laptop), printers, storage devices, common and specialized peripherals, AV equipment, computers attached to scientific devices
  • Macintosh, Windows operating systems (multiple versions)
  • MS-Office suite of applications, desktop productivity software, web browsers, diagnostics software, anti-virus software, other specialized software as required by local research or academic environment
  • Physical toolkit, including screwdrivers, pliers, and other tools requiring manual dexterity
  • Windows Server access tools, IP troubleshooting tools, printer administration software
  • University-provided system monitoring and network systems
  • Other supported devices, including tablets, smart phones, hand truck, transportation carts


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