IT Support Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States firstPRO, Inc Full time
Job Description

We are seeking a highly skilled Desktop Support Technician to join our team at firstPRO, Inc. based in Philadelphia, PA.

The ideal candidate will have experience in repairing MAC OS/Windows OS and other desktop support to users. The salary for this position is approximately $65,000 - $85,000 per year, depending on experience.

Responsibilities:

  • Provide on-site desktop and technical support to users in research labs and academic administration.
  • Perform basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals, and computer-aided scientific research equipment.
  • Troubleshoot technical problems, answer customer questions, and resolve issues.
  • Instruct users in the operation and appropriate usage of systems/equipment.
  • Provide procurement recommendations and technical specifications for departmental purchasing.
  • Assist in the analysis of technical products, systems, and/or software.
  • May take lead role in technology evaluation projects or technology implementation projects.

Machines/Tools & Equipment:

  • Personal computers (desktop and laptop), printers, storage devices, common and specialized peripherals, AV equipment, computers attached to scientific devices.
  • Macintosh, Windows operating systems (multiple versions).
  • MS-Office suite of applications, desktop productivity software, web browsers, diagnostics software, anti-virus software, other specialized software as required by local research or academic environment.


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