Desktop Management
2 months ago
Desired Experience Range 5+ Years
Desired Competencies (Technical/Behavioral Competency)
• Understanding of IT infrastructure
• Ability to understand basic network infrastructure
• Good understanding of Microsoft Windows OS family
• Ability to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devices
• End User Computing device lifecycle management
• Knowledge of image deployment on desktop and laptops using various tools like SCCM, MDT, Ghost, etc.
• Experience of working on application deployment tools such as SCCM and Intune
• Good understanding of desktop and laptop configuration (L2 and above)
• Basic understanding of network devices like cisco switch, routers and Wireless Access Points.
• Understanding of VPN setup
• Experience of working with different vendors
• Knowledge of MS Office and other standard software
• Excellent Communication skills
Responsibility of / Expectations from the Role:
• Support Technical Walk Up Desk and help end users with their issues with PC, Laptop and Mobile equipment
• Monitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned and pending tickets / requests and ensuring that all the work is complete within defined SLA’s. Provide standard break-fix support for End user hardware (Desktops, Laptops, Workstations, Mobile workstations,
Telephony devices, etc) and coordinating with OEM where the issues cannot be fixed locally without voiding the warranty.
• Troubleshooting and resolving software issues for applications used in client environment which includes install, reinstall or delete.
• Assisting the end users for any support related to Audio / Video / Conferencing devices during the meetings / conferences and proactively monitoring these devices and providing health reports.
• Coordinating with third party vendors (DELL, HP, Xerox, Microsoft, Polycom, etc) for break fix and configuration issues.
• Coordinating and performing office moves for individuals or departments when requested by the client.
-
Desktop Support Specialist
1 month ago
Akron, Ohio, United States Syntricate Technologies Full timeDesktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Syntricate Technologies. As a key member of our IT department, you will be responsible for providing top-notch technical support for our desktop systems.Key Responsibilities:Manage desktop support requests and resolve issues in a timely mannerTroubleshoot...
-
Desktop Support Specialist
1 week ago
Akron, Ohio, United States Syntricate Technologies Full timeKey Responsibilities:As a Desktop Technician at Syntricate Technologies, you will be responsible for providing top-notch desktop support management, ensuring seamless troubleshooting and resolution of issues related to laptops, desktops, printers, and network connectivity. Additionally, you will be expected to provide excellent communication skills and...
-
Desktop Technician
2 months ago
Akron, United States Syntricate Technologies Full timeRequired Skills: Experience in Desktop support management Troubleshooting skills on Laptop/Desktop Printer and network troubleshooting Experience in supporting video conference rooms, PC Lifecycle management Good communication skills Multi-tasking capabilities Troubleshooting, Windows 7 and windows 10, printer
-
Desktop Support Specialist
3 weeks ago
Akron, Ohio, United States Syntricate Technologies Full timeWe are seeking a skilled Desktop Technician to join our team at Syntricate Technologies. As a key member of our IT department, you will be responsible for providing top-notch desktop support to our employees.Key Responsibilities:Desktop Support Management: Oversee the daily operations of our desktop support team, ensuring that all issues are resolved...
-
Desktop Support Specialist
4 weeks ago
Akron, Ohio, United States Tata Consultancy Services Full timeJob DescriptionWe are seeking a highly skilled Desktop Management professional to join our team at Tata Consultancy Services.Key Responsibilities:Provide technical support for end-users with desktop, laptop, and mobile equipment issues.Monitor and manage ITSM tool queues to ensure timely resolution of tickets and requests.Troubleshoot and resolve software...
-
Desktop Support Specialist
4 weeks ago
Akron, Ohio, United States Syntricate Technologies Full timeJob DescriptionWe are seeking a highly skilled Desktop Technician to join our team at Syntricate Technologies.Key Responsibilities:Manage desktop support operations, ensuring timely and effective resolution of technical issues.Troubleshoot hardware and software problems on laptops and desktops, as well as printers and networks.Provide technical support for...
-
Desktop Support Specialist
3 weeks ago
Akron, Ohio, United States Syntricate Technologies Full timeDesktop Technician Job DescriptionWe are seeking a skilled Desktop Technician to join our team at Syntricate Technologies.Key Responsibilities:Manage desktop support operations, ensuring timely and effective resolution of technical issues.Troubleshoot hardware and software problems on laptops and desktops, including printers and network connectivity.Provide...
-
Desktop Technician
3 weeks ago
Akron, United States Diverse Lynx Full timeJob title: Desktop TechnicianLocation: Akron, OHJob Type: Contract RoleJob description: Need Desktop Management - Infrastructure Services (IS). Need experience with SCCM or Active Directory. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All...
-
Desktop Support Specialist
2 weeks ago
Akron, Ohio, United States Syntricate Technologies Full timeJob DescriptionWe are seeking a highly skilled Desktop Technician to join our team at Syntricate Technologies.Key Responsibilities:Manage desktop support operations, ensuring seamless delivery of services to our clients.Troubleshoot complex issues on laptops and desktops, utilizing strong analytical and problem-solving skills.Collaborate with...
-
Desktop support
2 months ago
Akron, United States Tata Consultancy Services Full timeRole: Desktop supportLocation: Akron, OH (Onsite)Job Type: Full Time Job Description: Roles and Responsibilities: Support Technical Walk Up Desk and help end users with their issues with PC, Laptop and Mobile equipmentMonitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned and pending tickets / requests and ensuring that all the work is...
-
Desktop support
2 months ago
Akron, United States Tata Consultancy Services Full timeRole: Desktop supportLocation: Akron, OH (Onsite)Job Type: Full Time Job Description: Roles and Responsibilities: Support Technical Walk Up Desk and help end users with their issues with PC, Laptop and Mobile equipmentMonitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned and pending tickets / requests and ensuring that all the work is...
-
Desktop Engineer
2 months ago
Akron, United States Tata Consultancy Services Full timeRole: Desktop supportLocation: Akron, OH (Onsite)Job Type: Full TimeJob Description:Roles and Responsibilities: Support Technical Walk Up Desk and help end users with their issues with PC, Laptopand Mobile equipmentMonitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned and pending tickets / requests and ensuring that all the work is...
-
Desktop Management
1 month ago
Akron, United States Tata Consultancy Services Full timeDesired Experience Range 5+ YearsDesired Competencies (Technical/Behavioral Competency)• Understanding of IT infrastructure• Ability to understand basic network infrastructure• Good understanding of Microsoft Windows OS family• Ability to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devices• End User Computing...
-
Desktop Support Specialist
4 weeks ago
Akron, Ohio, United States AA2IT Full timeDesktop Tech Job DescriptionAA2IT is seeking a skilled Desktop Tech to join our team. As a Desktop Tech, you will be responsible for providing technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refresh tickets.Key Responsibilities:Provide technical leadership and support for PC Refresh techniciansFollow PC...
-
Desktop Support Specialist
2 weeks ago
Akron, Ohio, United States AA2IT Full timeDesktop Support SpecialistAs a Desktop Support Specialist at AA2IT, you will provide technical leadership and support for PC Refresh technicians. Your responsibilities will include scheduling and monitoring PC Refresh tickets, following best practices to optimize efficiency and effectiveness, and assisting with onboarding and training of new technicians. You...
-
Desktop Support Specialist
3 weeks ago
Akron, Ohio, United States ApTask Full timeAbout the RoleWe are seeking a skilled Desktop Support Technician II to join our team at ApTask. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to clients via phone,...
-
Desktop Support Specialist
2 weeks ago
Akron, Ohio, United States AA2IT Full timeDesktop Tech IAA2IT is seeking a skilled Desktop Tech I to provide technical leadership and support for PC Refresh technicians. The ideal candidate will have a strong background in PC Refresh/IMAC Best Practices and excellent customer service skills.Key Responsibilities:Provide technical leadership and support for PC Refresh technicians, including scheduling...
-
Desktop Tech
3 months ago
Akron, United States AA2IT Full timeDESKTOP TECH I: 341 White Pond Dr. , Akron OH • Provide technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refreshes tickets. • Follow PC Refresh/IMAC Best Practice to optimize efficiency and effectiveness of the PC Refresh deployment process. • Assist with onboarding and training of new PC Refresh...
-
Desktop Support Technician II
3 months ago
Akron, United States ApTask Full timeAbout Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that...
-
IT Support Specialist
2 weeks ago
Akron, Ohio, United States Equiliem Full timeJob Summary: Equiliem is seeking a skilled IT Desk Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our customer laboratory IT environments. Key Responsibilities: • Implement, monitor, and provide technical support for customer laboratory IT...