Account Manager, altLINE Freight
4 weeks ago
The Account Manager role is a frontline customer-facing position in altLINE's transportation factoring division. The ideal candidate will be able to manage both the demands of customer service and the importance of risk management on a day-to-day basis.
While strong phone and email communication skills are necessary in managing customer interactions, the role calls for organizing large amounts data, analyzing that data, and making sound credit decisions. Account Managers are the factoring division's first line of defense in identifying potential fraud and credit problems in the portfolio.
altLINE is looking for a positive, communicative, detail-oriented candidate who can balance these demands and help drive healthy, sustainable growth.
Responsibilities
- Manage day-to-day operations of a client portfolio including the underwriting of funding requests, verifying invoices with freight brokers, and assisting in the collection of open invoices
- Support cash application and cash reconciliation activities
- Monitor and manage all reporting about customer accounts
- Create and maintain relationships with customers to better understand and achieve their needs
- Promote a team-oriented culture that ensures effective communication across the organization
Qualifications
- 2+ years of work experience
- Transportation and freight-related experience is a plus but not required
- Administrative, Analyst, Account Management, or Operations experience is also preferred but not required
- Accustomed to a client facing role and comfortable dealing with difficult conversations
- Ability to thrive under pressure when managing a high volume of transactions in tight time constraints
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