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Technology Support Analyst
1 month ago
TECHNOLOGY SUPPORT ANALYST
St. Louis, MO - Local Candidates Only Please
Multiple Perm Roles
Great Team to Work With
A well-respected company, in St. Louis, is searching for multiple Technology Support Analysts to solidify their team. This company continues to experience dynamic growth and offers opportunities for career growth. The IT Support Analyst will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.
Company Offers:
- Professional atmosphere, people love working here
- Hybrid work schedule
- Great team to work with and opportunity to grow
- Solid compensation and benefits
You Will Engage In:
- Develop expertise in the everyday use of internally developed and commercial software
- Provide superior quality and service to all technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
- Provide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices
- Provide support for remote access solutions such as VPN and Terminal Services
- Basic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security
- Install, upgrade, configure, troubleshoot, maintain and modify computer system software
- Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail
- Document all support activities in ticket tracking database
- Inventory management of technology assets
- Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards
- Deployment and migration of computers
- Create and update process documentation
- Participate in the research, development, and implementation of new technologies
- Provide technology training to team members as needed
You Offer:
- Bachelors Degree in Computer Science or related field required
- CompTIA A+ certification is a plus
- 3+ years experience in a Help Desk, System Admin or Desktop Support role
- Knowledge of Active Directory administration
- Familiar with Office 365
- Strong customer service skills, effective communication, customer-focused
- Drive to research and learn new technologies
Don’t hesitate in responding as we are actively recruiting/interviewing for this opportunity. For immediate consideration, please forward your resume in Word format, as an attachment to paul.iadevito@abacusrecruiting.com. Thank You
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