Customer Success Manager

2 months ago


Hoffman Estates, United States LHH Full time

Connectivity Specialist (Customer Success)

Hoffman Estates, IL – hybrid 3 days in office

Competitive base salary, bonus opportunity up to 10%

Medical, dental, vision, 401(k), PTO and more

Travel up to 30% (domestic)



LHH Recruitment Solutions is working with a global manufacturing company with a software offering who are looking to hire a Connectivity Specialist.


Our client plays a role of software specialist in machine tool manufacturing. The Connectivity Specialist will foster and spearhead IIoT business and collaborate with technical centers to propose software products.



Job Responsibilities

  • Support customer cases quickly and appropriately in a timely manner.
  • Understand the technology offerings and product line to develop applicable and effective approaches of supporting software solutions.
  • Evaluate customer businesses requirements and translate them into appropriate technical solutions using software products.
  • Provide product training to internal sales/service associates and customers.
  • Advise on the creation of content for marketing materials such as sales manuals and product documents.
  • Maintain customer relations to update subscriptions or contracts, inform on new releases, and obtain feedback.
  • Ad-hoc duties as assigned.



Minimum Requirements

  • Bachelor’s degree in software engineering or similar or related experience.
  • Prior experience in technical sales or sales support in software and/or machine tool industry is highly preferred.
  • Good understanding of IIoT.
  • 3+ years of experience in manufacturing highly desired.
  • Basic understanding of software infrastructure and IT.
  • Strong interpersonal and communication skills.
  • Ability to deliver engaging training and presentations.
  • Excellent writing and editing skills.
  • Strong work ethic, ability and passion to research and learn new technologies.
  • Ability to work independently and as part of a team.


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