Director of Operations

1 month ago

New Orleans, United States Blue Krewe Full time

ABOUT THE ORGANIZATION:

Blue Krewe is a community-based nonprofit that operates and manages Blue Bikes, an affordable bikeshare program uniquely designed for New Orleans. Our team is dedicated to offering the Greater New Orleans region an equitable bikeshare program that is an affordable, fun, environmentally-friendly, and convenient transportation option for all. Blue Bikes benefits the city by catalyzing economic growth, improving community health and quality of life, increasing the use of existing transit infrastructure, and enhancing our transportation network by expanding mobility options.


Blue Krewe was created in 2020 by the Greater New Orleans Foundation, which provided critical start-up funding and fiscal sponsorship, in partnership with the City of New Orleans and Blue Cross and Blue Shield of Louisiana. 

The mission of Blue Krewe is to provide the Greater New Orleans region with equitable shared micromobility solutions that are rooted in and supportive of our community.

Learn more about us here: bluekrewe.org


Reporting to the Executive Director, top priorities for the Director of Operations include the safety of Blue Bikes riders and employees, bike availability and operability and ensuring efficient day-to-day operations of Blue Krewe. A focus of this position is achieving and maintaining high maintenance standards, ensuring staff complete and stay up to date with all required training and have the necessary equipment to complete their jobs efficiently and safely. The Director of Operations manages a budget as well as business process improvements while monitoring and reporting performance metrics. 


This is an excellent opportunity and exciting role for someone that:

  • Believes in, is passionate about and has experience in bikeshare, seeing it as an affordable and sustainable means of transportation for residents and visitors in the City of New Orleans
  • Enjoys running the day-to-day business operations and continuous business process improvement
  • Can design, document and implement appropriate operational and safety training for the ops team
  • Has experience leading an ops team in a unionized work environment and culture


Responsibilities include but are not limited to:

  • Manage the operations team and ensure successful overall operational performance and day to day business operations
  • Participation in union negotiations until a collective bargaining agreement is reached
  • Foster an environment of teamwork, fairness and equity in a unionized environment that reflects Blue Krewe’s values of community, equity, local economics, sustainability and an awesome user experience
  • Manage, monitor and report on the operations budget
  • Manage the operations team to ensure the Blue Bikes fleet delivers an awesome customer experience: battery swapping, bike safety & maintenance, cleaning & repair, and rebalancing bikes from one location to another as user demand dictates.
  • Create and implement procedures for the operations team, mechanics, and warehouse to ensure operational excellence.
  • Collect, analyze, and interpret data to ensure performance metrics for bike and station maintenance and bicycle availability are met, and where needed, improved.
  • Establish and maintain inventory tracking systems and accountability
  • Report on your team’s performance metrics at weekly management meetings and review OKRs monthly or more frequently if required.
  • Train and manage thorough, timely, and accurate data entry as required by all employees.
  • Hire, manage, and grow the operations team to deliver an outstanding customer experience.


Desired Qualities and Skills:

  • Undergraduate degree in a related field preferred; advanced degree a plus
  • Minimum 5 years’ experience managing diverse and varied teams, developing and optimizing procedures, and training and developing staff.
  • Experience managing and prioritizing multiple conflicting demands of staff, contractors/vendors, budgets, and clients in a fast paced environment.
  • Excellent organizational skills.
  • Strong analytical and problem solving skills; technical and/or mechanical skills a plus.
  • Proficient knowledge of Google G-Suite and Microsoft Office. Comfort with and ability to learn new technology quickly.
  • Valid driver's license and clean driving record.
  • Intimate knowledge of the neighborhoods of New Orleans.
  • Demonstrated leadership skills with experience inspiring and motivating employees to successfully achieve operational goals.
  • Interpersonal skills – maintain confidentiality; remain open to others' ideas; demonstrate willingness to try new things.
  • Adaptability – enthusiastically adapt to changes in the work environment; manage competing demands; deal with frequent change, delays or unexpected events.
  • Dependability - Follow instructions; respond to management direction; communicate frequently; solicit feedback to improve performance.
  • Passionate and hardworking with the ability to foster the development of creative ideas to solve everyday problems.
  • A positive attitude, and know how to maximize the performance of your team.


Physical Working Environment and Conditions:

The operations of Blue Krewe is at a warehouse in New Orleans. The Director of Operations maintains a presence in the warehouse with the team as required and necessary for successful business operations and team cohesion.


Will involve frequent or prolonged standing, bicycling, or driving and may require bending, stooping, and lifting up to 40 pounds.


Compensation and Benefits:

The salary range for this role is $70k-$80k depending on experience. Benefits include an employer contribution to your selected medical, dental, vision plan, an employer sponsored telehealth plan option, paid sick and vacation time, holidays, a simple IRA with an employer match of up to 2% with immediate vesting.


How to Apply:

Qualified applicants are encouraged to send a cover letter, resume and 3 professional references to jobs@bluekrewe.org with the subject line: Director of Operations


Hiring Process and Timeline:

We anticipate the following hiring process and timeline:

  • Resumes will be accepted on a rolling basis
  • Applicants selected for the initial phone interview will be contacted by a hiring team member
  • Applicants successfully completing the phone interviews will advance to an in-person team interview
  • Applicants successfully completing the in-person interview will advance to final round
  • Final applicants will be asked to complete a performance task that will be reviewed by the hiring team
  • Employment references and a background check is required for final applicants
  • Target Start Date: late August


Blue Krewe is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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