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Collections Representative

4 months ago

New York, United States PruTech Solutions, Inc. Full time

Collection Representative

In a Call Center environment, the collections representative is responsible for collecting on

unpaid TAB Notices of Violations.

Responsibilities:

  • Collection calls with diligent follow-up skills
  • Notifying customers of delinquent status and utilize established solutions to obtain

payments

  • Follow established standard operating procedures for call flow and collections

practices

  • Explain to respondents of tickets the impact of tickets remaining unpaid
  • Exceed required call goals for call volume, right party contacts, and money

collected

  • Navigate software, email, dialer softphone, and desk phone
  • Perform other duties as assigned

Qualifications:

  • Excellent customer service experience - Patience and ability to manage irate callers

and stress

  • Proven experience as a collection specialist or call center specialist
  • Ability to manage a high call volume
  • Navigate MS Mail, MTA software, excel, and Avaya Dialer system
  • Comfortable working with targets and goals
  • Skilled in negotiation
  • Problem-solving skills
  • Self-starter, self-motivated
  • High moral character and good attendance record
  • Basic knowledge of the Transit System rules and regulations
  • Knowledge of Microsoft Word & Excel; experience using web-based tools and

general digital communications applications




All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.