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Business Process Specialist

2 months ago

Oakland, United States AMISEQ Full time

Job Description:

Support the Information and Record Governance (IRG), Data Disposition Program, by defining, documenting, assessing, and scrutinizing the Data Disposition related business processes of Client’s, IRG organization. The focus of this department and this work will be on the records management area of data disposition. The successful candidate will develop and deliver data disposition related processes (levels 0-3), a process framework and supporting deliverables in collaboration with IRG team and stakeholders. In addition to increasing efficiency and productivity the role will ensure processes are aligned with organization objectives, guidelines, and the future state process framework and playbook.


· Collaborate with IRG team and stakeholders on data disposition process framework to develop and deliver modular hierarchical processes from level zero (organizational context) to level three (procedure level).

· Identify, analyze, and document functional requirements, scope and objectives associated with process delivery, e.g., RACI, Process Definition Documentation, value streams, process flows, procedural aids, and tools.

· Consult Information & Records Governance (IRG) SME’s, IT, and other partners in evaluating. identifying and delivery processes in which data disposition activities are performed.

· Coordinate with the team in the course of assigned work to schedule meetings, manage communications etc. Update project workstream trackers and provide status updates to Project Managers.

· Learn and use data disposition processes, trackers and tools relevant to the role.

· Incorporate and modularize existing processes as required.

· Ensure documents are created and distributed/posted in a timely manner.

· Participate in root cause analysis to develop appropriate process changes.

· Develop gap analysis with leaders and identify improvement opportunities and initiatives.

· Ensure processes are aligned with organization objectives and guidelines · Review solution designs with IRG and the project team to ensure they meet requirements, are scalable and high quality.

· Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, IRG, and relevant stakeholders.

· Coordinate with IRG team and SMEs on quality checks and update/adjust work product as requested.


Minimum Skill sets:

· Can explain the goals and purpose of data disposition · Can explain in detail the purpose of a Process Definition Document · Can explain and implement process hierarchy, process abstraction and modularity.

· Detail oriented, good analytical skills and project management capabilities.

· Experience working independently, without direct supervision.

· Skill in facilitating cross-functional discussions and meetings as needed.

· Ability to prioritize, be highly organized and accountable for all work.


Desired Skill sets:

· Quickly learn IRG, Data Disposition, the associated playbook and how business processes can be developed to assist the teams in HOW to apply these guidelines to their work.

· Deliver process support documentation such as templates, procedural job-aides and tools.

· Can coordinate with project and IT resources to review analysis to determine next steps.

· Developed and delivered SIPOCs, value streams and modularized process frameworks.


Education Minimum

· Associate or bachelor’s degree or related work experience Education Desired · Associate or bachelor’s degree in business, Finance, Economics, Accounting, Public Policy, Library and Information Systems, Information Technology, Legal Studies, or related discipline


Experience Minimum

· Advanced process management analysis knowledge and experience.

· Use of Business process notation, e.g., flow chart and BPMN.

· Management of process documentation and maintenance.

· Cross function process delivery.

· Experience with medium scale design, development and implementation projects.

· Analysis, design and delivery of modular process hierarchy within a data disposition framework.


Experience Desired

· Familiarity with Lean / Lean Six Sigma.

· Prior utility or regulated company experience.

· Records management or relevant experience preferred.

· Identify and map to processes (level 0 to 3), identify value streams. Develop and deliver process definition documentation, related models and process attributes, e.g. RACI.


Knowledge, Skills, Abilities and (Technical) Competencies · Excellent analytical skills, problem-solving skills.

· Experience working with process analysis software, Microsoft (MS) Visio, MS Teams, MS Office suite and MS SharePoint.