Programmer/Customer Service Representative

7 days ago

Farmers Branch, United States Hartung Glass Industries Full time

Job Type

Full-time

Description

Programmer/Customer Service Rep - Because Glass Isn't the Only Thing We Shape

Are you ready to take your programming and customer service skills to the next level in a dynamic and hands-on environment? Join Hartung Glass Industries, where we're looking for someone like you to help program, maintain, and support our manufacturing machines while keeping customers happy. With a solid pay range starting at $25 per hour and up Plus, fantastic benefits, this is your chance to grow with us.

What We Offer You:

- Comprehensive medical, dental, vision, and disability benefits

- Quarterly Profit Sharing

- 401k with employer match

- Wellness programs to keep you at your best

- Career development and growth opportunities

- Referral bonuses up to $1500.00

Your Role:

As a Programmer/Customer Service Representative, you'll be the bridge between our cutting-edge technology and top-notch customer service. You'll ensure that our manufacturing machines run smoothly and efficiently while supporting customer needs with your expert communication skills.

Key Responsibilities:

- Program and maintain software for manufacturing machines

- Develop, modify, and optimize machine control programs for maximum efficiency

- Create 2D and 3D CAD models and convert them into machine-readable instructions

- Collaborate with production teams to ensure machines are properly programmed

- Process customer orders, quotes, and change notices for glass shower and bath enclosures

- Provide excellent customer service, answering calls and emails with speed and courtesy

- Track orders and manage special product or order requests in partnership with operations and sales teams

- Perform general office duties

Requirements

What You Bring:

- High school diploma or equivalent

- Experience in glass fabrication or a related production environment

- Strong mechanical aptitude and problem-solving skills

- Familiarity with glass fabrication processes (cutting, grinding, shaping)

- Ability to read technical drawings and specifications

- 2+ years in a customer service role (glass industry experience is a plus but not required)

- Excellent communication skills and attention to detail

- Proficient in basic math and computer skills, including Microsoft Office

- A team player mindset with a passion for success

Why You'll Love Working Here:

- Competitive salary based on experience

- Low-cost comprehensive benefits package

- 401k with company match

- Paid time off (vacation, sick days, holidays)

- Quarterly Profit Sharing Bonus

At Hartung Glass Industries, we don't just build glass products-we build careers. Ready to be part of something bigger? Apply today and let's shape the future together

Hartung Glass Industries is an Equal Opportunity Employer.

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