Senior Customer Support Specialist
2 months ago
The Senior Customer Support Specialist will complete routine customer software support services work, including review and training of others.
Requirements
Supervisory Responsibilities:
• Assists in coordinating the work and schedule of Customer Support staff.
• Provides training and mentoring as needed.
Duties/Responsibilities:
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service, primarily truss and component manufacturing software.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific software product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Assist other support specialists with complex issues.
• Assist with software testing and requirements, as needed
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Extensive technical knowledge of component manufacturing operations.
• Proficient in Microsoft Office Suite or similar software.
• Proficiency with/ability to learn proprietary component manufacturing design software suit
• Possess a Warrior's Spirit and a Servant's Heart
Education and Experience:
• Bachelor's degree in preferred.
• At least five years of related experience required.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel as required
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