Benefits Operations Manager

3 months ago

Chicago, United States UL Solutions Full time

This role is HYBRID, on-site 3 days a week at our Chicago or Northbrook, IL Office.


Our Global Benefits team is looking for a Benefits Operations Manager to assist with the administration of US and Global benefits program offerings. In this role, you will help support the day-to-day responsibilities of administering our health and welfare benefit plans. The ideal candidate is empathetic, enthusiastic, and able to critically review and find solutions to complex problems. providing leadership in achieving ongoing quality, productivity, and efficiency in the benefits area. This role is initially an individual contributor role which may expand into a supervisory role over time.


Reporting directly to the Director, Global Benefits, as a Benefits Operations Manager, you will be responsible for:


  • Managing end-to-end processes, including outsourced vendors, interfaces, budgeting, vendor payments, leave of absence process, audits etc.
  • Collaborating with our Global Benefits leads in each region to continuously advance the programs we offer.
  • Leading complex organizational projects
  • Ensuring the administration of the benefit programs is compliant and adheres to company policies, plan documentation and applicable regulations.
  • Partnering with Human Resources and business to collaborate and support the organization.
  • Partnering with IT and driving improved technology solutions with our vendors to support the business and employee experience.
  • Partnering with our Global Business Services and Global People Services teams to transition low-cost administrative processes outside of the Global Benefits COE
  • Working closely with our payroll team to ensure efficient and accurate payroll activity and accounting.
  • Ensuring thorough formal documentation for business processes and accurate records are maintained.
  • Conducting audits of data to ensure processes and policies are being managed effectively and data quality is maintained/improved amongst internal and external systems.
  • Leading compliance audits, required filings, and all other compliance related initiatives as required.
  • Managing and executing on the annual enrollment processes.
  • Maintaining data in vendor and HR systems to ensure correct eligibility and participate in System testing to validate the accuracy and flow of content.
  • Ensure the benefit operations functions prompt response to benefit inquiries and/or escalations.
  • Participating in periodic vendor stewardship meetings providing metrics and input for process improvement.
  • Expand and improve benefits employee reference materials including knowledge articles, sites, guides, and targeted communications


Qualifications for Candidates:


  • Bachelor’s degree or equivalent experience.
  • At least 8 years of Benefits program experience in a large corporate environment.
  • Extensive benefits project management experience
  • Experience with benefit accounting
  • Strong knowledge of various benefit plan compliance areas and federal/state/provincial tax requirements.
  • People management experience training, coaching, and developing others.
  • Ability to partner with internal stakeholders within the organization and externally with vendor partners effectively.
  • Experience in a multi-vendor outsourced benefit platform environment.
  • Extensive experience with implementation and Oracle HCM and Ceridian including reporting, reconciliations, data monitoring, etc.
  • Process design and continuous improvement experience.
  • Experience with virtual/global team members is a plus.


What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.


Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com.

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