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DoD Secret Cleared Service Desk Associate

2 months ago

Omaha, United States Insight Global Full time

Position Title: Service Desk Analyst

Location: Offutt AFB - Fully onsite

Duration: 12-month contract to hire

Pay Range: $22-28/hr


Must Haves:

Bachelor’s degree plus 2 years of professional experience OR 4+ years of relevant experience

Secret Clearance

Familiarity with Microsoft Products, Office 365, Outlook, and basic desktop troubleshooting via phone calls

Strong customer service skills, professionalism, and sense of urgency


Plusses:

CompTIA A+, Network+ or Security+ certifications

Will need to earn one or more of these within first 6 months in the role if you don’t already have it

Experience with Remedy ticketing system

Eligible to upgrade to Top Secret/SCI clearance



Day to Day:

Insight Global is hiring a Secret Service Desk Associate to join our team 100% onsite at Offutt Air Force Base in Bellevue, Nebraska. This person will join a team of 15 people to provide IT and desktop support for end users. This team provides 24x7 operations to support the mission, and they use the Remedy ticketing system and BMC Helix to do so. Primary responsibilities will include providing top-tier customer service to answer phones and emails quickly, troubleshoot issues efficiently, and communicating often. This team provides desktop support and Windows and Microsoft support, application support for commercial applications, and other hardware/operating system questions. This position will have day shift hours between 6am to 6pm, but this person may need to help with an occasional night shift to support the team as needed. Its required to have the Secret clearance to start this role. Any future promotions would require upgrading to TS/SCI clearnace, and its required to earn a certification within the first 6 months of the role if it has not already been earned.