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Office Administrator and Dispatcher

2 months ago

Poway, United States Atlas Crane Service LLC Full time

Are you highly motivated, with strong organizational skills and a passion for providing exceptional customer service? We're seeking an Office Administrator/Dispatcher to join our small but dynamic construction team.


We need a driven person with general office skills, great people skills, and the ability to problem-solve quickly and efficiently. The ideal candidate will be committed long-term, self-motivated, trustworthy, competent in prioritizing tasks, working with little supervision, and helping our office run smoothly. This is not a remote job; we require the individual to work on the office premises daily as a core part of our team.


ABOUT THE COMPANY

Atlas Crane Service is a leading crane operations company specializing in HVAC. Our team of operators runs mobile cranes to job sites around the San Diego area, lifting equipment for commercial and residential projects. A critical component of our customers’ overall project success, we’re known for being highly responsive, arriving at jobs on time, and safely and successfully lifting their equipment.  


PRIMARY RESPONSIBILITIES 

The Office Administrator/Dispatcher role is central to our day-to-day operations: Fielding customer calls, scoping and scheduling jobs, and helping our office run smoothly. As the Office Administrator/Dispatcher, your day-to-day will change:

• Provide exceptional customer service, answering customer calls, fielding questions and scheduling jobs

• Efficiently manage our fleet dispatch operations in consistently fast-paced and occasionally stressful situations 

• Accurately prepare and input customer invoices

• Manage customer accounts, insurance requirements, and subcontracts

• Maintain organized filing systems, both electronic and physical


QUALIFICATIONS

Required:

• Prior experience serving customers in a strong, polite, and professional manner with proper phone etiquette

• Highly organized and attentive to detail

• Dependable and punctual

• Comfortable multitasking in a fast-paced office environment

• Basic construction math skills including arithmetic and geometry

• Basic computer skills, including Microsoft Office, typing at least 50 words per minute, and experience with electronic calendars 

• Above average problem-solving skills

Preferred:

• You love talking with customers on the phone; between those calls, you can prioritize and accomplish your routine office administrative duties  

• Minimal job hopping, career changes or long periods of unemployment on your resume

• QuickBooks knowledge

• Microsoft Excel knowledge

• Google Suite, particularly Google Calendar proficiency 

• Track record of successfully learning new software and technology for your job 

• Comfortable adopting new standard operating procedures for your job


WORK LOCATION AND BENEFITS:

• $23.00 - $28.00 per hour

• In-person position at our office in Poway, CA 

• Full-time role, M-F 8:15am - 4:45pm (40 hrs/wk expected)

• Generous 401(k) match

• Subsidized health insurance