Epicor Application Analyst

Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging, and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability, and reliability.

POSITION SUMMARY:

The Epicor Application Analyst will be accountable for the comprehensive management of the Epicor ERP system, including its configuration, maintenance, and optimization to support the company's manufacturing operations. This role involves working directly with various departments to ensure the ERP system effectively supports their needs, troubleshooting technical issues, and implementing system enhancements to drive operational efficiency. The ideal candidate will have strong technical skills, as well as the ability to analyze data and make strategic recommendations.

ESSENTIAL RESPONSIBILITIES:

• ERP System Management: Oversee the end-to-end administration of the Epicor ERP system, including its installation, configuration, and ongoing maintenance using Epicor admin console. Ensure the system is operating efficiently and meets the company's manufacturing needs.
• System Integration: Oversee the integration of Epicor ERP with other internal systems QuickShip, BarTender, Salesforce, DMT, Rest API and external applications to streamline operations and improve data flow.
• User Support and Training: Manage incoming ERP tickets and provide expert technical support to users across the organization, troubleshoot and resolve system issues, and manage user access and security protocols. Develop and conduct training sessions to ensure users are proficient with the system.
• Customization and Development: Lead the customization and development of Epicor ERP to meet specific business requirements, including the creation of custom reports, workflows, and business logic. Utilize Epicor's development tools, such as Epicor Service Connect and Epicor Application Studio.
• Data Management: Manage data integrity and consistency within the ERP system, including performing data migration, DMT, validation, and regular backup operations to protect against data loss.
• System Upgrades: Plan and execute system upgrades, patches, and enhancements with minimal disruption to manufacturing operations. Ensure all upgrades align with business objectives and compliance requirements.
• Documentation and Reporting: Maintain detailed documentation of system configurations, processes, and procedures. Prepare regular reports on system performance, issues, and improvements for management review.

REQUIRED TECHNICAL SKILLS:

• Epicor ERP Proficiency: At least 5 years of experience with Epicor ERP systems, including specific knowledge of Epicor Kinetic, Epicor 10, and a deep understanding of its manufacturing modules and functionalities.
• Certifications: Epicor ERP certification or other relevant industry certifications preferred.
• SQL and Reporting: Advanced skills in SQL for database querying and reporting. Experience with Epicor's reporting tools, such as Business Activity Queries (BAQs), SSRS, PowerBi, and Rest API.
• System Administration: Expertise in server and database management, particularly with SQL Server, IIS, including backup and recovery procedures.
• Customization and Development a Plus: Demonstrated ability to customize and develop Epicor ERP using tools like Epicor Service Connect and Epicor Application Studio.
• Integration Experience: Proven experience with integrating Epicor ERP with other systems and third-party applications to ensure seamless operation.
• Technical Support Skills: Strong troubleshooting abilities and experience providing high-level technical support to end-users.
• Project Management: Capable of managing projects related to system upgrades, implementations, and process improvements.

PREFERRED QUALIFICATIONS:

• Manufacturing Experience: Prior experience in a manufacturing environment with a solid understanding of manufacturing processes and terminology.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

PERSONAL ATTRIBUTES:

• Analytical Skills: Excellent problem-solving skills with a focus on detail-oriented analysis.
• Technical Skills: Strong Technical skills with server, admin, behind-the-scenes system management.
• Communication: Strong verbal and written communication skills, with the ability to translate technical information for non-technical users.
• Collaboration: Ability to work effectively with diverse teams and manage multiple projects simultaneously.

Why join Duravant?

Duravant offers a competitive benefits package for all full-time employees, including the following:

• Medical coverage through your choice of a high deductible health plan or a PPO plan. All plans include prescription drug coverage
• Flexible spending accounts, when allowed by tax laws
• Health Savings Accounts (HSA), when allowed by tax laws. Our HSA includes a 2x match, up to $1,000 annually
• Dental and Vision Coverage
• Paid life insurance and disability insurance, and options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages include Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401k plan with a 100% match on the first 3% of employee contributions, and 50% on the next 2% of contributions (4% match if you contribute 5% of pay)
• Educational Assistance reimbursement
• Accrued paid time off (PTO) – 3 weeks per year
• 10 paid holidays annually