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Customer Service Representative

2 months ago

Woodbridge, United States Adecco Full time

Adecco is assisting an insurance company in their search for Customer Care Representatives in Woodbridge, NJ. If you are interested and meet the qualifications below, apply now


Flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday


Responsibilities

  • Communicate with customers via phone, email and chat regarding policies, coverages, and premiums
  • Ensure first call resolution, making the customer experience as seamless as possible.
  • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
  • Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
  • Data entry in various platforms


Qualification

  • Strong interpersonal, communication, and organizational skills.
  • Analytical mindset with good decision-making abilities.
  • Proficiency in computer skills and data entry.
  • Flexibility to adapt to a fast-paced, changing environment.
  • Ability to work weekdays and rotational Saturdays.
  • College degree preferred, high school diploma required.
  • Spanish language proficiency is a plus