Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PeopleShare Inc. in New Jersey. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Answer customer inquiries regarding NJ auto, home, and umbrella policies, coverages, and premiums.
- Assume ownership for thorough follow-up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ.
- Accurately enter and update policy information into the various processing systems and handle phone inquiries.
Requirements:
- Excellent interpersonal, listening, communication, and organizational skills.
- Strong analytical and decision-making skills.
- Excellent computer/data entry and math skills.
- High energy and motivation to follow up and take ownership.
- Flexibility and ability to work under pressure.
- Willingness and ability to learn new functions within the Customer Solutions Center.
About PeopleShare Inc: PeopleShare is a leading staffing agency in the region, providing temporary to hire and permanent jobs in New Jersey and Pennsylvania. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
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