Customer Service Representative
3 weeks ago
Job Description/Responsibilities
- Responsible for providing professional and cheerful service to all customers and visitors.
- Promote flyADVANCEDs commitment to exemplary service and quality by the successful execution of the duties assigned.
- Welcome customers, passengers and visitors and provide them with service that surpasses their expectations.
- Handle all incoming [initial & follow-up] client telephone calls, emails, and clients service requests
- Schedule and coordinate incoming work directly with clients and input into maintenance scheduling system (eBis and SalesForce)
- Send confirmation email with appointment to clients
- Send 1 month email/text appointment reminder
- Send 1 week email/text appointment reminder
- Send follow up
- Scheduling next service appointment
- Satisfaction survey
- Provide pre-arrival, arrival and departure coordination for customers visiting our Authorized Service Center (ASC).
- Coordinate arrival, ground transportation and rental car services- make applicable reservations for customer, coordinate confirmations from vendors and relay details and arrangements back to the customer.
- Comply with company policies and procedures related to customer service standards, safety and security procedures.
- Accurately process and record all credit card and cash sales/purchases, which include issuing a receipt.
- Maintain records and reports and other clerical duties.
- Assist with Administrative functions for the flight school.
Qualifications/Skills
- Excellent oral and written communication skills
- Ability to work independently with little direct supervision and work as part of a team
- Ability to accept responsibility
- Effective multi-tasking and time management skills
- Knowledge of Customer service principles and practices
- Professional personal presentation
- Attention to detail
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