Customer Service Representative

2 days ago


Castle Rock, Colorado, United States State Farm Insurance Full time

Customer Service Representative Job Summary

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Assist customers with policy changes, inquiries, and complaints in a professional and efficient manner.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Stay updated on industry trends and changes in insurance policies.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong knowledge of insurance products and services.
  • Proficiency in computer software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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