Technical Support

2 weeks ago


Diamond Bar, United States Adber Tech Inc Full time

Responsibilities

  1. Provide technical support services, resolve customers' technical issues, and assist with system or software troubleshooting.
  2. Communicate with customers via phone, email, or online chat to provide professional technical solutions.
  3. Record and track customer technical issues, ensuring timely resolution and providing feedback on the resolution process.
  4. Assist customers with system installation, configuration, upgrades, and maintenance to ensure normal operation.
  5. Regularly communicate with customers to understand their technical needs and issues, providing continuous support.
  6. Collaborate with internal teams (such as development, product, etc.) to feedback customer needs and help improve product performance and user experience.
  7. Write and maintain FAQs, technical documentation, and support manuals to enhance customers' self-service capabilities.


Qualifications

  1. Familiar with computer systems, network architecture, software installation, and troubleshooting processes.
  2. Strong communication skills, with the ability to listen to customer issues patiently and provide clear and effective technical solutions.
  3. Good problem analysis and resolution skills, able to quickly identify and resolve technical issues under pressure.
  4. A strong sense of responsibility and service awareness, with the ability to actively respond to customers' technical needs.
  5. Strong learning ability, able to quickly master new technologies and tools to meet various technical challenges.
  6. Bilingual in Mandarin and English

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