Technical Support
2 weeks ago
Responsibilities
- Provide technical support services, resolve customers' technical issues, and assist with system or software troubleshooting.
- Communicate with customers via phone, email, or online chat to provide professional technical solutions.
- Record and track customer technical issues, ensuring timely resolution and providing feedback on the resolution process.
- Assist customers with system installation, configuration, upgrades, and maintenance to ensure normal operation.
- Regularly communicate with customers to understand their technical needs and issues, providing continuous support.
- Collaborate with internal teams (such as development, product, etc.) to feedback customer needs and help improve product performance and user experience.
- Write and maintain FAQs, technical documentation, and support manuals to enhance customers' self-service capabilities.
Qualifications
- Familiar with computer systems, network architecture, software installation, and troubleshooting processes.
- Strong communication skills, with the ability to listen to customer issues patiently and provide clear and effective technical solutions.
- Good problem analysis and resolution skills, able to quickly identify and resolve technical issues under pressure.
- A strong sense of responsibility and service awareness, with the ability to actively respond to customers' technical needs.
- Strong learning ability, able to quickly master new technologies and tools to meet various technical challenges.
- Bilingual in Mandarin and English
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