Product Support Specialist
2 days ago
We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. Our team of designers, sculptors, craftsmen, and artisans brings ideas to life with a passion for creating powerful emotions and memories through immersive attractions.
We have been named as one of INC 5000's fastest-growing companies in America three times in a row and are in the top 60 here in Indiana. We have also been named one of The Best Places To Work In Indiana twice in a row. Our company culture is built on creativity, passion, and a commitment to excellence.
The RoleWe are seeking a highly skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and providing technical support for our creative projects, including escape rooms, virtual reality, and low voltage wiring.
Key Responsibilities:
- Deliver exceptional customer service and technical support
- Troubleshoot technical issues and provide solutions
- Collaborate with our creative team to develop and implement technical solutions
- Stay up-to-date with the latest technologies and trends in the industry
- Work effectively in a fast-paced environment and prioritize tasks to meet deadlines
Requirements:
- Experience in a technical or related field (IT, audio/video, telecommunications, etc)
- Proficient in small electronic repairs, low voltage wiring, and troubleshooting
- Working knowledge of Windows and Linux advanced settings and configurations
- Safe use of power and hand tools
- Valid driver's license
We offer a competitive hourly rate of $21-$25 per hour, based on experience, and a comprehensive benefits package, including medical, dental, vision, life, and pet insurance coverage opportunities, as well as a 401K plan and employee discount program.
Equal Opportunity Employer
Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
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