Network Service Engineer

7 days ago


Diamond Bar, California, United States Zenlayer, Inc Full time
Job Overview

Zenlayer, Inc. is seeking a highly skilled Network Service Engineer to join our team. As a Network Service Engineer, you will be responsible for designing, implementing, and maintaining our network infrastructure to ensure high-performance and reliability.

Key Responsibilities
  • Collect and analyze customer needs to recommend optimal network configurations.
  • Implement and maintain network devices, including bridges, routers, gateways, and firewalls.
  • Provide exceptional customer service and technical support to our VIP customers.
  • Research and troubleshoot network issues to identify and implement solutions.
  • Develop and maintain technical documentation and procedures.
Requirements
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • CCNP certification or equivalent level of experience.
  • Strong knowledge of networking protocols, including BGP and TCP/IP.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks effectively.
Preferred Qualifications
  • Bilingual Mandarin is a plus.
  • Experience with customer support in cloud computing, network, or internet industries.
What We Offer
  • Competitive compensation package.
  • Health, dental, and vision insurance.
  • Paid holidays, vacation, personal, and sick days.
  • 401(k) plan and wellness benefits.

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