Service Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Service Manager – Construction CE (Dealer)
Iowa
Immediate Start
Kane Selection Ltd represents an internationally known Construction CE dealer. Due to its success and expansion, the company is looking for a Service Manager in the state of Iowa. This is a fantastic position for someone already doing the job and searching for a better ‘culture fit’ or someone looking to ditch the truck and step up in their career.
What You Will Enjoy:
- Work Culture: They are a family-oriented business that prioritises long-term relationships with customers, vendors, and their team.
- Career Opportunities: Embark on a career filled with support, growth, and the chance to mentor others.
- Competitive Compensation Packages: Reflective of your experience and contributions.
- Comprehensive Benefits Package: Including health, dental, life insurance, 401(k), and vacation.
- Stability and Reputation: With 95 years of growth, their legacy of excellence continues.
Key Responsibilities:
- Foster a safe and productive environment in their shop(s).
- Schedule essential meetings (Toolbox, Safety, etc.).
- Draft and manage a realistic Capital Expense Budget annually.
- Enhance customer satisfaction with after-hours service.
- Collaborate with the General Service Manager and Sales team to address customer and equipment concerns and identify sales opportunities.
- Continually refine processes for timely work order closure.
- Ensure adherence to credit policies and RMS standards.
- Engage in customer visits and maintain high customer satisfaction.
- Local travel to customer sites, with some on-call duties as required.
- Recruit, hire, and mentor branch personnel for peak productivity.
- Conduct regular, fair, and accurate performance evaluations.
Qualifications/Skills:
- Over 4 years of supervisory/leadership and technical/mechanical experience ideally
- Strong computer, organisational, and leadership skills.
- Excellent business acumen with timely decision-making capability.
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