Service Manager

1 month ago


Des Moines, United States Sanco Thermo King Full time
Job DescriptionJob Description


Responsibilities:

  • Customer Service
  • Revenue Attainment
  • Cost Control
  • Technician Productivity
  • Quality Assurance
  • Cycle Time
  • Ensure Service Advisors are keeping customers informed and are optimizing throughout
  • Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
  • Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
  • Process work orders from start to finish, in line with Company policies and procedures
  • Assist in preparing an annual operating budget for the Service department
  • Process warranty repairs
  • Prepare and finalize invoice transactions with customers, including receiving payment
  • Continually seek technical and product knowledge by completing on-line and hands on training

Knowledge, Education and/or Experience:

  • Requires a high school diploma or general education diploma (GED)
  • 5 + years of practical service management experience
  • 5 + years of supervisory experience

Skills:

  • Written and verbal communication skills
  • Microsoft Office skills
  • Exceptional customer service skills

Abilities:

  • Apply good judgment in recognizing scope of authority
  • Must be able to multi-task
  • Ability to maintain an orderly and clean shop
  • Must be able to build a team and promote a teamwork environment

Benefits: 

  • Competitive compensation
  • Health, dental, and vision Insurance
  • HSA with company matching
  • 401(k) with company contribution
  • Company-paid life and short-term disability insurance
  • Long-term disability insurance
  • Holiday pay and PTO


 

Powered by JazzHR

DhDrWqBwmH


  • Service Manager

    2 weeks ago


    Des Moines, United States Kane Selection Ltd Full time

    Service Manager Construction CE (Dealer) Iowa Immediate Start Kane Selection Ltd represents an internationally known Construction CE dealer. Due to its success and expansion, the company is looking for a Service Manager in the state of Iowa. This is a fantastic position for someone already doing the job and searching for a better culture fit or someone...

  • Service Manager

    1 month ago


    Des Moines, United States Kane Selection Ltd Full time

    Service Manager – Construction CE (Dealer)IowaImmediate StartKane Selection Ltd represents an internationally known Construction CE dealer. Due to its success and expansion, the company is looking for a Service Manager in the state of Iowa. This is a fantastic position for someone already doing the job and searching for a better ‘culture fit’ or...

  • Service Manager

    3 weeks ago


    Des Moines, United States Sanco Thermo King Full time

    Job DescriptionJob DescriptionResponsibilities:Customer ServiceRevenue AttainmentCost ControlTechnician ProductivityQuality AssuranceCycle TimeEnsure Service Advisors are keeping customers informed and are optimizing throughoutManage shop workload, schedule appointments, and maintain an organized schedule with all Service TechniciansHire, train, motivate,...


  • Des Moines, United States Pomeroy Technologies, LLC. Full time

    Job DescriptionJob DescriptionThe onsite Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill this role oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, and managing budgets. The Service Delivery Manager...

  • Field Service Manager

    4 weeks ago


    Des Moines, United States ASGCO Manufacturing, Inc. Full time $80,000 - $100,000

    Field Service Manager: Demoine, IowaHIRING IMMEDIATELY FOR AN EXPERIENCED SERVICE MANAGER/BELTING.Sign on bonus.ASGCO engineers manufacture and sell a wide array of conveyor and screening components, all specifically designed and engineered for the mining, aggregate, cement, pulp and paper, recycling, bulk shipping terminals, food processing and other bulk...


  • Des Moines, United States Library Binding Service, Inc Full time

    Job DescriptionJob DescriptionCompany Profile:Since 1921, LBS has provided exceptional service and the highest quality, innovative materials available. LBS has always had a reputation for providing the best service and highest quality materials. Through the years, we have listened to our customers and developed many new products. And as markets change, so...


  • Des Moines, Iowa, United States Marel Full time

    Sub-Regional Service Business Manager The Sub Regional Service Business Manager (SRSBM) is responsible for customer management and service sales in the sub-region: Responsible for the achievement of the set service sales targets (including service contracts, services and spare parts) for all installed base in the sub-region and that customer satisfaction is...


  • Des Moines, United States Kansas City Film Office Full time

    SUMMARY: Responsible for organizing, coordinating and directing all operations, programs and personnel required for servicing conventions and trade shows as assigned. Works with meeting planners to determine servicing requirements and other support needed by organization and attendees. Assists with implementation and coordination of cooperative service model...


  • Des Moines, United States Thrasher Service Corp Full time

    If you have an entrepreneurial spirit and want to be rewarded for your effort, apply today to join our team as a Territory Sales Manager. Perks:$200k+ earning potential! Full-time employment with benefits.Monday-Friday schedule with company provided leads and set appointments.Comprehensive paid training.Part of an employee voted Best Places to Work...


  • Des Moines, United States Thrasher Service Corp Full time

    If you have an entrepreneurial spirit and want to be rewarded for your effort, apply today to join our team as a Territory Sales Manager. Perks:$200k+ earning potential! Full-time employment with benefits.Monday-Friday schedule with company provided leads and set appointments.Comprehensive paid training.Part of an employee voted Best Places to Work...


  • Des Moines, United States Forvis Full time

    Description & Requirements Our St. Louis office is seeking a dedicated Audit Managing Director to join our growing Financial Services Practice. If you have an entrepreneurial spirit and are excited about the opportunity to help build a financial services practice within St. Louis and the surrounding region, we are looking for you! If relationships are...


  • Des Moines, United States CareerBuilder Full time

    Description & Requirements FORVIS is seeking a dedicated Audit Senior Manager to work with our growing Financial Services Practice. If you have an entrepreneurial spirit and are excited about the opportunity to help build a financial services practice, we are looking for you! FORVIS' firmwide industry-leading experts and vast resources would be fully...


  • Des Moines, United States Kemin Industries, Inc. Full time

    Kemin Animal Nutrition & Health is seeking a Senior Technical Services Manager to join their Broiler team! In this role, this person will be responsible for providing technical support for the full commercialization of new technologies and products. Technical, Manager, Broiler, Technical Support, Product Development, Senior, Manufacturing, Technology


  • DES MOINES, United States Sodexo Full time

    Unit Description: Grow your career and develop a team that shares your desire to make a difference Sodexo is seeking an Environmental Services - Custodial Manager for our operations at Calvin Community inDes Moines, IA.  This senior living community is home to 200+ residents and offers both independent living, as well as assisted living and healthcare...

  • Service Advisor

    2 weeks ago


    Des Moines, United States Willis Auto Campus Full time

    The Service Advisor is the dealership's first-line of customer relations and service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities. Essential Functions Customer Relations * Provide the ultimate...

  • Service Desk Agent

    2 weeks ago


    Des Moines, United States QCI. More Than Technology. Understanding. Full time

    DescriptionMid-level service desk position that will be working with Windows, SCCM, Powershell, Intune, Entra, Seva, and Teams to fulfill to service IT needs.SkillsDetail oriented, quick learner who is customer service orientedOrganizedWindows configuration, ServiceNow, and Sharepoint onlineHardware deployment and inventory managementPower...

  • Service Desk Agent

    2 weeks ago


    Des Moines, United States QCI. More Than Technology. Understanding. Full time

    DescriptionMid-level service desk position that will be working with Windows, SCCM, Powershell, Intune, Entra, Seva, and Teams to fulfill to service IT needs.SkillsDetail oriented, quick learner who is customer service orientedOrganizedWindows configuration, ServiceNow, and Sharepoint onlineHardware deployment and inventory managementPower...


  • Des Moines, United States Acro Service Corp Full time

    Job Title:SRF Environmental Program Specialist (530)Managers Location: 6200 Park Ave Ste 200, Des Moines, IA 50321Duration: 18+ months Contract (possible extension)Pay Rate: $35/hr. on W2 (without benefits)Position Description: SRF Project Close Out Backlog - Systematically process the environmental clearance technical materials backlog of the past 4 years...


  • Des Moines, United States Acro Service Corp Full time

    Job Title:SRF Environmental Program Specialist (530)Managers Location: 6200 Park Ave Ste 200, Des Moines, IA 50321Duration: 18+ months Contract (possible extension)Pay Rate: $35/hr. on W2 (without benefits)Position Description: SRF Project Close Out Backlog - Systematically process the environmental clearance technical materials backlog of the past 4 years...


  • Des Moines, United States CommonBond Communities Full time

    Common. Bond Communities invites qualified applicants to apply for an Advantage Services Coordinator position in St. Paul, MN. This position is full-time Monday-Friday (40 hours a week), with regular hours, plus some evenings and weekends throughout Coordinator, Service, Retail, Property Management