IT Service Desk Analyst

4 weeks ago


Des Moines, United States Dotdash Meredith Full time

About Your Contributions:

  • Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, provide support to the Dotdash Meredith staff, including desktop support issues primarily on-site, and remotely as needed. Support may take place in-person or remotely via phone, Zoom, and Slack.
  • Monitor ticket queues and Slack support channel, providing exceptional support and resolution times.
  • Ensure provided support meets SLAs.
  • Participate in the on-duty rotation covering walkup support, Slack, and ticket management.
  • First point of escalation for L1 and L2 IT service desk related issues.
  • Assist with application provisioning and deployment of new equipment to end-users and new staff.
  • Provide backup support for conference and Zoom room needs.
  • Work with vendors to schedule hardware repairs.
  • Assist with management and auditing of hardware inventory, as well as software site licenses.
  • Create, manage, and maintain internal technical documentation as is relevant to the team.
  • Assist with ad-hoc and team projects as needed.
  • This is an on-site role
About You:
  • 4+ years of experience in an in-person or virtual technical support role in a fast-paced, high-volume support environment.
  • Strong troubleshooting skills with hardware, software, and peripherals
  • A strong dedication to customer service excellence
  • Proven ability to think critically and find solutions under pressure
  • Strong macOS and Windows 10/11 proficiency
  • Mac and PC hardware troubleshooting
  • Experience in managing and troubleshooting cloud-based services such as Slack, Google Workspace, Office 365, and other SaaS applications.
  • Experience with an MDM system such as Jamf and Intune.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Strong desire to learn new technologies and systems
  • Zoom and Zoom room support experience
  • Comfortable working with ticketing systems such as Jira Service Desk
  • Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.
  • Industry-recognized certifications such as CompTIA A+, Network+ are a plus
  • Bachelor's degree preferred

  • Help Desk Analyst

    21 hours ago


    West Des Moines, United States Paragon IT Professionals Full time

    IT Service Desk AnalystProvide Hardware/Software supportMobile (Apple/Android) supportCustomer Service skillsWork within different levels of an organizationPhone and In Person support with internal customersGreat Attitude and Mindset - willing to learn Help Desk Analyst


  • Des Moines, United States Paul Mitchell Schools Full time

    Paul Mitchell The School St. Louis is seeking a qualified Service Desk Coordinator. Do you have a gift for excellent customer service and thrive in an upbeat environment? As a part time or full time Service Desk Coordinator at Paul Mitchell The School St. Louis, you will have the opportunity to share your expertise and experience in accommodating our guests,...

  • Service Desk Agent

    3 weeks ago


    Des Moines, United States QCI. More Than Technology. Understanding. Full time

    DescriptionMid-level service desk position that will be working with Windows, SCCM, Powershell, Intune, Entra, Seva, and Teams to fulfill to service IT needs.SkillsDetail oriented, quick learner who is customer service orientedOrganizedWindows configuration, ServiceNow, and Sharepoint onlineHardware deployment and inventory managementPower...

  • Service Desk Agent

    2 weeks ago


    Des Moines, United States QCI. More Than Technology. Understanding. Full time

    DescriptionMid-level service desk position that will be working with Windows, SCCM, Powershell, Intune, Entra, Seva, and Teams to fulfill to service IT needs.SkillsDetail oriented, quick learner who is customer service orientedOrganizedWindows configuration, ServiceNow, and Sharepoint onlineHardware deployment and inventory managementPower...


  • Des Moines, United States CyberTec Full time

    IAM Business Analyst Must have SailPoint/Okta experience along with working with the business. $50 - 55/hr. C2C IAM Engineer/Analyst - SailPoint/Okta Sammons Financial Group Des Moines, IA At a high level, this IAM resource will ideally have technical and soft skills, and would be "on contract" through the remainder of 2024. If the right candidate is...


  • Des Moines, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking a Security Operations Analyst (SOC Analyst 2) for a long term contract role. Ideal candidate would be based in the Midwest (central time zone)***This is a second shift position***The purpose of this position is to provide tier two triage for information technology issues and information security incidents. As a tier two...


  • Des Moines, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking a Security Operations Analyst (SOC Analyst 2) for a long term contract role. Ideal candidate would be based in the Midwest (central time zone)***This is a second shift position***The purpose of this position is to provide tier two triage for information technology issues and information security incidents. As a tier two...


  • Des Moines, United States The Waldinger Corporation Full time

    Description The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Help Desk Analyst to our team! We are looking for an enthusiastic person with strong computer and organizational skills! The Help Desk Support Specialist provides effective and timely resolution over a range of end-user...


  • Des Moines, United States Princeton IT Services Full time

    Job Title: Business Quality Analyst Location: Des Moines, IA (Hybrid - 2 days/week onsite) Role Type: Contract Job Summary: We are seeking a dynamic and motivated Business Quality Analyst to join our team. The ideal candidate will possess a unique blend of business analysis and testing expertise, coupled with strong leadership skills and a dedication to...


  • Des Moines, United States Build-A-Bear Full time

    The Senior Analyst, Merchandising supports the Product Merchandizing team by analyzing and reporting on product performance to maximize sales, profitability, and inventory turnover. Responsibilities: Use statistical and analytical tools to extract actionable insights Forecast future demands for products based on historical data and market trends Inventory...


  • Des Moines, United States Hop-A-Lot Iowa Full time

    Job DescriptionJob DescriptionHop A Lot Indoors in Des Moines, IA is looking for front desk attendants to join our team! We are located on 1600 Valley West Dr, West Des Moines (Right Next to GOODWILL). Our ideal candidate is good with children, positive/fun personality when dealing with customers and young children, self-driven, ambitious, and...


  • Des Moines, United States The Principal Financial Group Full time

    As a Senior Compliance Analyst you will be providing compliance support for Principal Advised Services, an SEC-registered investment adviser, core regulated activities. This role will primarily be focused on performing the day-to-day tasks necessary Compliance Analyst, SEC, Compliance, Compliance Officer, Analyst, Senior, Technology

  • Front Desk Clerk

    2 days ago


    Des Moines, United States Lakeside Hotel Casino Full time

    Job DescriptionJob DescriptionAt Lakeside, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. We are dedicated to delivering a...

  • SOC Analyst

    6 days ago


    Des Moines, United States Cays Inc Full time

    Job DescriptionJob DescriptionSOC AnalystCandidate Requirements: Systems Security Certified Practitioner (SSCP), CompTIA Security+ (Security+ CE), CompTIA Cybersecurity Analyst (CSA+) or other information security certifications. Strong understanding of security technologies and strategies, including but not limited to: firewall, IDS, policy management,...

  • SOC Analyst

    5 days ago


    Des Moines, United States Professional Technology Integration, Inc. Full time

    Description:***OnsiteWe are seeking an SOC Analyst with specialized knowledge and experience in a specific technology such as SharePoint development or an SAP specialist. The purpose of this position is to provide tier two triage for information technology issues and information security incidents. As a tier two information security incident handler, the SOC...

  • Receptionist

    4 weeks ago


    Des Moines, United States Hire IT People Inc Full time

    Job DescriptionJob DescriptionJob Title: ReceptionistLocation: Des Moines, IowaStart details: as soon as possible.Work arrangement: OnsiteLong term contract 1 to 2+ Years of experience required Receptionist – Des Moines, IowaThe Receptionist role is an integral member of the team. In this role, you will be responsible for greeting walk-in guests,...


  • Des Moines, United States TEKRRA1 Full time

    Job DescriptionJob DescriptionIowa Department of Management/Division of IT is seeking a local Business Analyst/Quality Analyst to support Iowa Workforce Development Unemployment Division with high profile modernization efforts.Complete Description:The client has requested local resources for this position. This position requires the contractor to be onsite 2...


  • Des Moines, United States TEKRRA1 Full time

    Job DescriptionJob DescriptionIowa Department of Management/Division of IT is seeking a local Business Analyst/Quality Analyst to support Iowa Workforce Development Unemployment Division with high profile modernization efforts.Complete Description:The client has requested local resources for this position. This position requires the contractor to be onsite 2...

  • SOC Analyst

    2 days ago


    Des Moines, United States VeeAR Projects Inc. Full time

    Job Title: - SOC Analyst Job location: - Des Moines, IAWorkplace type: Onsite Employment type: - 12+ ContractJob Description: -Systems Security Certified Practitioner (SSCP), CompTIA Security+ (Security+ CE), CompTIA Cybersecurity Analyst (CSA+) or other information security certifications.Strong understanding of security technologies and strategies,...

  • SOC Analyst

    4 days ago


    Des Moines, United States CapLeo Global Full time

    Job Title: SOC Analyst Location: Des Moines, IA 50309 (Hybrid) Duration: 12 Months Contract (With a possible extension)Job Description: The purpose of this position is to provide tier two triage for information technology issues and information security incidents. Serve as the primary incident owner for the Security Operations Center. Lead efforts in...