Application Support Specialist

4 weeks ago


Tucson, United States Insight Global Full time

Role: Application Support Specialist

Location: Tucson, AZ - remote until labor day, then hybrid 2 days on site a week

Type: 12 month contract to conversion

Pay rate: 50-58/hr


REQUIRED SKILLS AND EXPERIENCE

- At least 3+ years of Application support experience specifically supporting end users directly -Proven experience in application support, troubleshooting, and resolution. -Strong knowledge of SQL and experience with ETL development.


JOB DESCRIPTION

We are seeking a highly skilled and proactive Application Support Specialist to join our dynamic team. The ideal candidate will be responsible for gathering requirements, troubleshooting complex problems, and building out innovative solutions. This role requires a strong foundation in SQL for ETL development to support our ongoing Workday project. Key Responsibilities: - Collaborate with stakeholders to gather and document requirements for system enhancements and new functionality. -Provide tier 2 and tier 3 support, troubleshooting and resolving application issues in a timely manner. -Develop and maintain SQL scripts for ETL processes, ensuring data integrity and efficiency. -Work closely with the development team to design and implement solutions that meet business needs. -Participate in the full software development lifecycle, including testing and deployment of solutions. -Assist in Workday integration projects, providing technical expertise and support. -Create and update documentation for system configurations, processes, and solutions. -Conduct training sessions for end-users on new features and functionalities.



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