Service Desk Agent
1 month ago
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must Haves:
- At least 1 year of prior Service Desk experience working with incident ticketing system and event management.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.
- Must be eligible to clear a Public Trust Clearance process.
- Comfortable working night shift 8 PM – 8AM
Plusses:
- Anyone who has supported a financial/federal client
Day to Day:
Insight Global is looking for a Service Desk Agent to support a federal client of ours. This position sits fully remote but must be within driving distance of East Rutherford, NJ in case you are needed onsite. This is an entry-level position providing first-level IT support for service requests and incident resolution. This position will be supporting a 24x7 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.
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Service Desk Agent
1 month ago
East Rutherford, United States Insight Global Full timeExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also...
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Service Desk Support Specialist
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Service Desk Support Agent
1 month ago
East Rutherford, United States Insight Global Full timeInsight Global is seeking a Service Desk Agent to support one of our clients. This role will be a year long contract, with renewals and permanent hire potential. This will be remote, but does need to be within a 30-45 min commute to East Rutherford, NJ incase onsite support is needed. This is going to be a 8PM - 8AM night shift opportunity. Must Haves:At...
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Service Desk Support Agent
1 month ago
East Rutherford, United States Insight Global Full timeInsight Global is seeking a Service Desk Agent to support one of our clients. This role will be a year long contract, with renewals and permanent hire potential. This will be remote, but does need to be within a 30-45 min commute to East Rutherford, NJ incase onsite support is needed. This is going to be a 8PM - 8AM night shift opportunity. Must Haves:At...
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East Rutherford, New Jersey, United States Insight Global Full time{"h1": "Service Desk Support Agent Opportunity","p": "Insight Global is seeking a skilled Service Desk Support Agent to join our team. This is a year-long contract with potential for renewal or permanent hire. The role will be remote, but you must be within a 30-45 minute commute to East Rutherford, NJ in case on-site support is needed. The shift will be 8PM...
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