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Human Resources Administrator

2 months ago

Charlotte, United States Apex Systems Full time

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.


Position: HR Admin

Location: Charlotte, NC - 4 days onsite/1 day remote

Duration: 12 months contract - potential to extend (contingent on performance)

Pay Rate Range: MAX RATE $15/hr W2 - NO PTO/VACATION PAID

Top Requirements:

  1. Customer service or HR experience
  2. Good written and verbal communication
  3. General understanding of computers
  4. Time management


Day to Day Responsibilities/project specifics:

  • Assist department in carrying out various human resources programs and procedures for all company employees.
  • Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
  • Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
  • Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
  • Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
  • Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
  • Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.


*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program