Infrastructure Delivery Manager

3 months ago

Battle Creek, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com


Job Role: Infrastructure Delivery Manager(Onsite)


Work Location: Battle Creek, Michigan


Job Description


• Service Management: They should understand service management principles frameworks such as ITIL and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management.

• Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements manage expectations and ensure client satisfaction throughout the service delivery process.

• Leadership: Possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks provide clear directions and inspire collaboration and teamwork

• Financial Management: Basic knowledge of budgeting cost management and financial planning to ensure that service delivery stays within budget and aligns with financial goals.

• Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement implement process enhancements and drive efficiency in service delivery.

• Technical Knowledge: While not always required to be hands on with technical aspects having a good understanding of multiplayer security infrastructure and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Project Management

• Work with Product Operations, Software Development and Quality Engineering teams to resolve any business or technical impediments affecting project delivery.

• Help teams develop and drive a plan with well-defined milestones.

• Interface with all areas affected by the project, including end users and other internal groups to coordinate project activities.

• Help teams increase efficiency by identifying bottlenecks, eliminating redundancy, and tailoring SDLC processes to fit their needs.

• Work closely with the channel and product partners selected to this project.

• Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing)

• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer

• Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables

• Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them

• Work with Delivery PMO to utilize PM templates and Processes

• Work with the Stakeholders to evaluate NS2 Cloud Solution Requirements and provide guidance on solution/technical architecture guidance

• Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action

• 8-14 years of relevant experience

• Must have experience supporting retail customers



Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):


Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.


Safe return to office: In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.

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