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Customer Service Specialist

2 months ago

Kirkland, United States TBG | The Bachrach Group Full time

Ideally this person will have experience with handling calls and chats, including for customer service. Manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. Having experience within a real estate or property management environment is a huge plus.


Onsite: 5x per week

Salary: $43k-55k plus commission


Responsibilities:

  • Handle all prospect and resident calls and chats, including but not limited to application status requests, move-in/move-out experience, escalations for customer service and light maintenance calls.
  • Cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.
  • Conduct virtual tours with prospective residents with energy and enthusiasm
  • Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
  • And more.


Qualifications:

  • Customer service experience required
  • 2+ years of call center experience
  • Two years of property management experience desired but not a must
  • Yardi CRM and ADP experience preferred; but willing to train