Customer Support Representative
2 weeks ago
About the Company:
Playbypoint is at the forefront of the racquet sports industry, providing innovative enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we're looking for a dedicated Customer Support Representative to join our team. If you have a passion for technology, sports, and delivering excellent customer service, this role offers an exciting opportunity to contribute significantly to a dynamic industry.
Job Description:
As a Customer Support Representative at Playbypoint, you will be a key player in ensuring that every customer experience is outstanding. You'll assist our clients in leveraging our platform to its fullest potential, providing top-notch support and ensuring their complete satisfaction. Your role will be crucial in guiding our clients through our intuitive software, making every interaction a smooth and enjoyable journey.
Key Responsibilities:
- Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares, to provide responsive and thorough support.
- Help customers navigate and maximize the benefits of our software solutions, including providing training and practical tips.
- Resolve any software-related issues, offering timely and effective solutions or alternatives.
- Work closely with our development team to address and resolve complex technical issues, ensuring continuous product improvement.
- Maintain detailed and accurate records of all customer interactions, support requests, and actions taken.
- Continuously develop and refine customer support practices to enhance our service quality.
- Gather and communicate customer feedback to our product development team to help drive future enhancements.
Qualifications:
- Fluent in English; proficiency in Spanish is a significant plus.
- Experience in customer or technical support; familiarity with SaaS environments preferred.
- Skilled in using help desk software and remote support tools; experience with Zendesk or Intercom is highly beneficial.
- Exceptional problem-solving skills and the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- A positive, empathetic attitude combined with the ability to be coachable and collaborative.
- Proactive and adept at taking initiative and adapting to evolving situations.
What We Offer:
- A competitive salary and benefits package, including bonus potential.
- Comprehensive health insurance plans: Medical, dental, and vision, with shared costs.
- An amazing company culture that values transparency and collaboration, and encourages having fun while we work
Additional Information:
This position is based at our Miami office. Initially, this is an on-site role, but there is potential for transitioning to a hybrid model after the first three months, pending approval. This hybrid arrangement would allow you to work from the office three days a week, providing flexibility for remote work on other days.
Visa sponsorship for this role is currently not available.
Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We’re eager to meet you Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that’s committed to excellence in both products and service
-
Customer Support Representative
1 week ago
Miami, United States Playbypoint Full timeAbout the Company:Playbypoint is at the forefront of the racquet sports industry, providing innovative enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we're looking for a dedicated Customer Support Representative to join our...
-
Customer Support Representative
2 weeks ago
Miami, Florida, United States Bright Bridge Group Full timePosition OverviewBright Bridge Group is seeking enthusiastic, detail-oriented Customer Support Representatives to enhance our customer service department.Key Responsibilities:Manage a substantial volume of incoming customer inquiries with professionalism and efficiency, offering support and information as required.Respond to customer questions about...
-
Customer Support Representative
1 week ago
Miami, Florida, United States Consulting Advantage Ltd Full timeJob OverviewWe are looking for dedicated and proactive Customer Support Representatives to enhance our operations and contribute to our objectives.In this role, you will serve as the primary contact for our clients. Your responsibilities will include addressing inquiries, offering product details, resolving concerns, and ensuring overall customer...
-
Sales and Customer Support Representative
2 weeks ago
Miami, United States Home Depot Full timePosition Overview As a Sales and Customer Support Representative, you will deliver prompt and courteous service by proactively engaging with customers to identify their needs and offer assistance. This role emphasizes comprehensive knowledge of products and departments, enabling you to provide detailed information about product features and related items to...
-
Bilingual Customer Support Representative
2 weeks ago
Miami, Florida, United States The Sherwin-Williams Company Full timeAbout The Sherwin-Williams CompanyWe are in search of Customer Support Representatives to enhance our operations. In this role, you will be essential in providing assistance to both wholesale and retail clients, ensuring their needs are met and satisfaction is achieved. Your duties will encompass:Delivering outstanding service to customersEngaging with...
-
Bilingual Customer Support Representative
2 weeks ago
Miami, Florida, United States The Sherwin-Williams Company Full timeAbout The Sherwin-Williams CompanyWe are in search of dedicated Customer Service Representatives to enhance our operations. In this role, you will be instrumental in supporting both wholesale and retail clients with their product inquiries and ensuring a high level of satisfaction. Your key responsibilities will encompass:Delivering outstanding sales...
-
Bilingual Customer Support Representative
1 week ago
Miami, Florida, United States The Sherwin-Williams Company Full timeAbout The Sherwin-Williams CompanyWe are in search of Customer Support Representatives to enhance our service offerings. In this role, you will be essential in providing assistance to both wholesale and retail clients, ensuring their needs are met with professionalism and care. Your key responsibilities will include:Delivering outstanding service to...
-
Miami, United States Zizoo Full timeCustomer Support Representative (m/f/x)Join a dynamic team in a leading global boat rental platform dedicated to enhancing the joy of boat holidays. We are on a mission to simplify the boat rental experience for travelers and operators alike, with a presence in over 500 destinations worldwide.Your RoleAs a Customer Support Representative, you will be the...
-
Client Support Representative
1 month ago
Miami, United States Apply Today, Start Tomorrow Full timeWe are a leading sales and consulting firm working with nationally recognized brands and we’re proud to provide impactful sales services and client support that make a difference. Our sales and communications strategies rely on direct client interaction. By focusing our efforts on direct communication and building genuine relationships with clients and...
-
Miami, United States South Shore Marketing Full timeSouth Shore Marketing is now offering an entry-level Customer Support Representative position developing sales and business leadership skills. The main objective of the position is to form new business opportunities following proven processes to prospect business leads and close new accounts. We are seeking professionals who would like to take their "winning...
-
Miami, Florida, United States Global Food Corp Full timeJob DescriptionWe are seeking a Sales Support Customer Service professional to join our team at Global Food Corp.Key Responsibilities:Assist sales representatives in processing customer orders.Provide exceptional customer service to ensure customer satisfaction.Collaborate with the sales team to identify opportunities for growth and...
-
North America Customer Support Representative
16 hours ago
Miami, United States Shadow Full time**North America Customer Support Representative** Miami / Customer Support / Full Time Since 2015, Shadow helps you remain free from your hardware constraints and allows you to benefit from the best of PC through the Cloud. You can work, create and play **everywhere and at any time**. As a pioneer and creator of one of the first **high-end cloud PCs**, we...
-
Customer Support Representative
2 weeks ago
Miami, United States Inkspirenize Full timePosition Title: Call Center Customer Service Assistant Company: Inkspirenize Department: Customer Service Employment Type: Full-time Job Overview: The Call Center Customer Service Assistant plays a crucial role in delivering outstanding service and support to our clients. This position involves managing incoming calls, addressing customer inquiries, and...
-
Customer representative
1 month ago
Miami, Florida, United States Atlasphere Consulting Full timeWe're currently seeking highly motivated Customer Service Representative to join their team. As a leader in the manufacturing of steel products, metals, building materials, metal processing machines, electrical and electronic equipment, the company prides itself on being marketing-focused, innovative, and fast-growing. As a Customer Service Representative,...
-
Miami, Florida, United States PayerFusion Holdings LLC Full timeJob OverviewPayerFusion Holdings LLC is seeking a dedicated and skilled Customer Support Representative to join our expanding healthcare Third Party Administrator. Our organization leverages cutting-edge medical claim processing technology alongside innovative healthcare cost management strategies to ensure optimal service delivery.Position Summary:The ideal...
-
Customer Support Representative
2 weeks ago
Miami, Florida, United States Inkspirenize Full timeJob OverviewPosition Title: Call Center Customer Service AssistantCompany: InkspirenizeEmployment Type: Full-timeRole Summary:The Call Center Customer Service Assistant is tasked with delivering exceptional service and assistance to clients by managing incoming calls, addressing customer queries, and resolving issues promptly and effectively. This position...
-
Miami, United States Shadow Full time**North America Customer Support Representative Team Lead** Miami / Customer Support / Full Time Since 2015, Shadow helps you remain free from your hardware constraints and allows you to benefit from the best of PC through the Cloud. You can work, create and play **everywhere and at any time**. As a pioneer and creator of one of the first **high-end cloud...
-
Entry Level Customer Service
2 months ago
Miami, United States Prime Time Executives Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prime Time Executives is a dynamic team that serves the Miami Lakes community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
-
Customer Service Representative
2 days ago
Miami, United States Moon Moments Ltd Full timeCustomer Service Representative - Immediate Start | Paid Weekly On-site in Miami, FL A fantastic opportunity awaits in Miami, FL for an on-site Sales Customer Service Representative within our client's dynamic sales and marketing team. If you're passionate about driving sales and thrive on delivering top-notch service while achieving tangible results, we...
-
Customer Support Representative
2 weeks ago
Miami, United States Insight Global Full timePosition Overview:A prominent client of Insight Global is seeking a Client Support Specialist to enhance their operations.Daily Responsibilities:Client Assistance:In this role, you will assist clients in optimizing their business operations through our solutions, which may involve diagnosing and resolving payroll-related challenges. This support may also...