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Customer Support Representative for US Market

2 months ago

Miami, United States Zizoo Full time

Customer Support Representative (m/f/x)

Join a dynamic team in a leading global boat rental platform dedicated to enhancing the joy of boat holidays. We are on a mission to simplify the boat rental experience for travelers and operators alike, with a presence in over 500 destinations worldwide.

Your Role

As a Customer Support Representative, you will be the primary point of contact for our valued customers in the US. Your role is crucial in ensuring customer satisfaction and fostering positive relationships.

Key Responsibilities

  • Serve as the main contact for customer inquiries and support.
  • Collaborate with a motivated team to provide exceptional service and guidance.
  • Build strong relationships with customers through effective communication and problem-solving.
  • Assist clients in realizing their boat holiday aspirations.
  • Gather customer feedback to inform product development and enhancements.
  • Continuously seek ways to improve processes for yourself and your team.

What We Are Looking For

  • A passion for customer service and a commitment to excellence.
  • Ability to deliver effective solutions in a timely manner.
  • Engaging personality with a knack for maintaining positivity.
  • Self-motivated and proactive approach to work.
  • A team player with a growth-oriented mindset.
  • Fluency in English, both spoken and written.

What We Offer

  • Comprehensive training and opportunities for professional growth.
  • A chance to be part of a rapidly growing startup in the travel industry.
  • Performance-based incentives.
  • Complimentary beverages and fresh fruits in the office.
  • Team-building activities and unique experiences.
  • Generous vacation policy.
  • Exclusive discounts on boat holidays.

We look forward to welcoming you to our team