Service Management Lead

1 week ago


San Antonio, United States Dunhill Professional Search & Government Solutions Full time

The Service Management Lead is responsible for overseeing the day-to-day operations of IEP’s change, release, patch, and configuration management. The team’s responsibilities include:

  • Managing IEP’s change management processes & tools so that IEP installs changes successfully while minimizing the risk and impact of the changes
  • Planning and managing weekly build windows as well as multi-month schedule of major changes
  • Managing and coordinating all IEP security patching activities
  • Establishing and maintaining an accurate tracking of IEP’s configuration items

Minimum Skills and Qualifications:

  • The role requires excellent communication and interpersonal skills, with the ability to act as an interface between the client and key stakeholders across delivery and support teams.
  • The role also requires strong project management skills as well as the ability to identify and implement operational and process improvements.
  • Knowledge of ITIL framework, best practices in IT Service Management, and ServiceNow are a plus.
  • The role will require both on-call rotation and periodic weekend shifts.


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