Production Management Lead

1 week ago


San Antonio, Texas, United States OpenText Full time
Job Overview

We are seeking an experienced Production Management Lead to join our team at OpenText.

About the Role

This is a leadership position that requires strong production management skills, technical expertise, and excellent communication abilities.

Key Responsibilities
  • Supervise a production staff of 40+ employees and subcontractors, providing guidance and motivation to increase employee engagement.
  • Manage and evaluate staff to ensure established production metrics are met and exceeded.
  • Oversee new hire training and establish workflow policies that increase productivity and efficiency.
  • Generate, review, and post production reports on a daily basis.
  • Submit weekly payroll and evaluate work schedules to ensure optimum staffing levels.
  • Review customer Statement of Work to ensure all requirements are met, creating high-quality documentation instructions for prep, scan, quality assurance, and indexing.
  • Communicate and document questions or issues with customers, meeting and exceeding customer deadlines.
Requirements
  • Minimum of 3 to 5 years of supervisory experience in the production environment.
  • Proficient in conversing, reading, and writing in English.
  • Familiarity with document scanning and associated hardware, including high-speed scanners.
  • Familiarity with OpenText Captiva product or other document capture software.
What We Offer

As a Production Management Lead at OpenText, you will have the opportunity to work with a dynamic team, delivering projects in both a team environment and independently. You will be responsible for troubleshooting scanning hardware and software issues, communicating issues to senior management, and meeting internal standards and best practices for consistency. The estimated salary for this role is $85,000 - $105,000 per year, based on industry standards and location.



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