Client Service Lead

4 weeks ago

San Antonio, United States Arcxis Full time

Job Type

Full-time

Description

Company Overview:

ARCXIS (Houston, Texas) is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand, serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado), and the structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

General Overview of Position:

This position oversees the Client Services Department and supports the Director of Client Services. Additionally, the Client Services Lead ensures successful and efficient day-to-day operations for client services, and partnerships with field services, in accordance with standard operating procedures and client expectations. The ideal candidate for this position should possess knowledge of team leadership and development, the ability to multi-task, project management skills, and effective communication. Prior experience in scheduling coordination, understanding how a construction site operates, and a general familiarity with the construction inspection industry and operating procedures are encouraged.

Responsibilities:

  • Maximize Efficiencies and Minimize Costs
o Work with the Director to implement and evaluate new field scopes of work mandated by programs, clients, jurisdictions, and sales representatives, ensuring processes are efficiently incorporated into operations.

o Evaluate workload management and optimization, identify and resolve skillset mismatches, and address capacity issues.

o Identify and resolve any issues hindering scheduling optimization.

o Cross-train schedulers in various regional tasks to ensure consistent productivity.

o Implement standardization in scheduling tasks.
  • Monitor, Track, and Report Metrics
o Field Metrics: Monitor and report field performance.

o Central Scheduling Metrics: Monitor and report scheduling performance.

o Time Studies: Conduct time studies for tasks to evaluate efficiencies and costs.
  • Manage Department Personnel
o Execute new company policies and procedures, ensuring employees adhere to them.

o Hiring: Conduct interviews and collaborate with HR on job descriptions.

o Termination: Issue terminations with HR and DFR approval.

o Disciplinary Action: Document and report all disciplinary actions to HR and DFR.

o Payroll Approval: QA and approve employee timecards.

o PTO/Sick Approval: Monitor and approve PTO and sick time in accordance with company/department policy.

o OT Approval: Minimize and approve overtime.
  • Employee Development
o Coordinate necessary training with subject matter experts to ensure employees develop the skills and tools needed to maximize their performance and productivity.

o Create and maintain current training manuals and/or SOPs to assist employees in their roles.

o Evaluate employee performance by administering timely annual performance evaluations.

o Provide coaching and individual development to support team growth.

o Conduct team-building activities, meetings, seminars, etc., to promote cohesiveness, communication, and positivity.
  • Communication and Escalation
o Serve as the point of escalation for scheduling employees, internal business partners, and clients to resolve issues.

o Develop relationships with purchasing agents or construction managers to foster healthy working relationships and assist with problem-solving.

o Escalate any issues that impact department and company performance, reputation, or liabilities.

o Monday - Friday day shift; however, additional hours, including weekend hours, may be required in accordance with changing business needs.

o Other duties as assigned.

Requirements

Education, Experience, and Desired Qualifications:
  • High School Diploma or GED; Associate degree preferred.
  • Minimum of three (3) years of supervisory/management experience.
  • Minimum of five (5) years of direct experience in planning and prioritizing daily schedules (or similar work); construction experience preferred.
  • Working knowledge of builder scheduling tools and terminology.
  • Ability to maintain professionalism under tight deadlines; exhibit active listening, negotiation, and problem-solving skills; and handle confidential information with discretion and trustworthiness.
  • Excellent time management, documentation, communication, and personal effectiveness skills.
  • Proven experience in coaching and training others.
  • Professional written and verbal communication skills, both internal and external.
  • Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, and Excel.
  • General construction knowledge.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off

  • Client Service Lead

    4 weeks ago

    San Antonio, United States Arcxis Full time

    Job Type Full-time Description Company Overview: ARCXIS (Houston, Texas) is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...

  • Client Services Representative

    3 weeks ago

    San Antonio, United States Goosehead Insurance Agency Full time

    About Us Goosehead Insurance has been transforming the insurance industry since 2003 by empowering clients with choice and delivering exceptional service. Our success stems from our commitment to hiring and nurturing top talent. Your Role As a Service Agent, you will: Provide a concierge-level service experience for clients. Resolve issues related to home...

  • Client Services Representative

    3 weeks ago

    san antonio, United States Goosehead Insurance Agency Full time

    About UsGoosehead Insurance has been transforming the insurance industry since 2003 by empowering clients with choice and delivering exceptional service. Our success stems from our commitment to hiring and nurturing top talent.Your RoleAs a Service Agent, you will:Provide a concierge-level service experience for clients.Resolve issues related to home and...

  • Client Services Representative

    3 weeks ago

    San Antonio, United States Goosehead Insurance Agency Full time

    About UsGoosehead Insurance has been transforming the insurance industry since 2003 by empowering clients with choice and delivering exceptional service. Our success stems from our commitment to hiring and nurturing top talent.Your RoleAs a Service Agent, you will:Provide a concierge-level service experience for clients.Resolve issues related to home and...

  • Client Services Representative

    3 weeks ago

    San Antonio, United States Goosehead Insurance Agency Full time

    About Us Goosehead Insurance has been transforming the insurance industry since 2003 by empowering clients with choice and delivering exceptional service. Our success stems from our commitment to hiring and nurturing top talent. Your Role As a Service Agent, you will: Provide a concierge-level service experience for clients. Resolve issues related to home...

  • Client Service Representative

    2 months ago

    San Antonio, United States Ethos Veterinary Health Full time

    Are you a friendly, multi-tasking, energetic, enthusiastic, and pet loving person? If so, you might be perfect to join MissionVet Specialty & Emergency!We are currently seeking a full time Client Service Representative to join our team! MissionVet is a rapidly growing specialty and emergency hospital. We provide advanced care for San Antonio pets on a...

  • Client Services

    4 months ago

    San Antonio, United States Vogt Enterprises Inc Full time

    Benefits: Employee discounts Paid time off Profit sharing CLIENT SERVICES  Are you ready to become the face of one of Texas's premier auction houses? Vogt Auction Galleries is seeking a dynamic and highly organized person to be the welcoming face of the company. Why Vogt Auction Galleries? With a distinguished 50-year legacy, Vogt...

  • International Client Service Analyst

    4 days ago

    San Antonio, United States AllianceBernstein Full time

    Who you'll work with: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our...

  • International Client Service Analyst

    3 weeks ago

    San Antonio, United States AllianceBernstein Full time

    Who you'll work with: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our...

  • Client Service Representative

    3 months ago

    San Antonio, United States Ethos Veterinary Health Full time

    Are you a friendly, multi-tasking, energetic, enthusiastic, and pet loving person? If so, you might be perfect to join MissionVet Specialty & Emergency! We are currently seeking a full time Client Service Representative to join our team! MissionVet is a rapidly growing specialty and emergency hospital. We provide advanced care for San Antonio pets on a...

  • Client Services Advocate

    2 days ago

    San Antonio, United States Christensen Group Full time

    Demonstrate general knowledge of agency carriers, carrier/brokerage marketing and underwriting to coordinate with insurance companies to address client issues and problems that may arise for both small and large group clients. Demonstrate professiona Client Service, Advocate, Business Services, Client

  • Client Service Technical Lead

    2 months ago

    San Francisco, United States Dodge & Cox Full time

    Dodge & Cox is seeking an experienced, highly skilled technical lead to join our innovative client service technology team. The ideal candidate would have experience in asset management, is technical and comfortable building a technology strategy and is hands-on. Some of the projects in focus include enhancing our website, implementing a content management...

  • MAC Services Lead

    2 months ago

    San Antonio, United States Jones Lange Lasalle, Inc. Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, Lead, Service, Furniture, Property Management, Business Services, Experience

  • Client Service Technical Lead

    2 months ago

    San Francisco, United States Dodge & Cox Full time

    Dodge & Cox is seeking an experienced, highly skilled technical lead to join our innovative client service technology team. The ideal candidate would have experience in asset management, is technical and comfortable building a technology strategy and is hands-on. Some of the projects in focus include enhancing our website, implementing a content management...

  • Client Services Representative

    6 months ago

    San Antonio, United States Davis Law Firm Full time $16

    Job descriptionStart your career with Davis Law Firm – Join the 4s Today!We have immediate openings for a fulltime CLIENT SERVICE REPRESENTATIVE to join our fast-paced, high volume Call Center. This position plays a critical role in the firm’s success, and the right fit to join our team is an energetic, reliable team player with the ability to multi-task...

  • Client Service Team Lead

    5 days ago

    San Anselmo, California, United States Westamerica Bancorporation Full time

    Job OverviewWe are seeking an experienced Client Service Team Lead to join our team at Westamerica Bancorporation. The successful candidate will be responsible for leading a team of operational staff, providing quality service to customers, and promoting sales of all Bank services.About the RoleThis is a full-time position with a salary range of $60,000 -...

  • Service Management Lead

    1 week ago

    San Antonio, United States Dunhill Professional Search & Government Solutions Full time

    The Service Management Lead is responsible for overseeing the day-to-day operations of IEP’s change, release, patch, and configuration management. The team’s responsibilities include:Managing IEP’s change management processes & tools so that IEP installs changes successfully while minimizing the risk and impact of the changesPlanning and managing...

  • Client Service Specialist

    2 months ago

    San Antonio, United States Arcxis Full time

    Job Type Full-timeDescriptionCompany Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...

  • Client Service Specialist

    2 months ago

    San Antonio, United States Arcxis Full time

    Job Type Full-time Description Company Overview: ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...

  • Lead, Customer Service

    3 months ago

    San Antonio, United States South Texas Radiology Group Full time

    Job Title:Lead, Customer Service RepresentativeDepartment:Customer ServiceLocation: San Antonio, Texas (on site) Reports To:Manager, Customer Service & Payment Processing FLSA Status: Non-exemptSummary of Position: The Lead, Customer Service Representative is responsible for performing duties with the Customer Service department as well as the Payment...