Service Coordinator

3 weeks ago


Arlington Heights, United States Addison Group Full time

Addison Group is hiring on behalf of our client, a respected organization in the service industry, seeking a qualified candidate to replace an outgoing team member. This role offers a structured training period, provided by the current employee, and an opportunity to work in a collaborative team environment.


Title: Service Coordinator

Location: Arlington Heights, IL

Pay: $24-26/hr


Job Description:

The Service Coordinator will be responsible for managing invoicing, coordinating service requests, and acting as a liaison between internal teams and customers. You’ll support the service department’s efforts by ensuring accurate data collection and communication, which allows for timely billing and project management.


Key Responsibilities:

  • Prepare customer invoices, requisitions, and account-related documentation.
  • Use cloud-based management systems (Salesforce, Epicor ERP) to coordinate service requests and billing.
  • Work with internal management to resolve escalated issues and provide updates on progress.
  • Communicate with customers to address billing disputes, scheduling, and project-related inquiries.
  • Handle customer inquiries.
  • Collect and analyze data for reporting and presentations.
  • Maintain strong working relationships with customers and partner companies.

Qualifications:

  • 3+ years of experience in customer service, invoicing, and billing.
  • Experience within the service industry.
  • Strong proficiency with Microsoft Office and general technical skills.
  • Bilingual skills are a bonus, though not required.

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